| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mohali |
| Education | Not Mentioned |
| Salary | Rs 6 - 8 Lakh/Yr |
| Industry | IT - Hardware / Networking |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Establish strong communication channel between Companys global clients, companys internal staff and Service Partners.Work with the team to deliver the projects.Management of the IT service delivery team including responsibility of service desk and application support.As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviewOwner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when requiredResponsible for maintaining the operational manual and update processes & procedures.Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followedAssisting in technical issue resolution, incident reporting, and escalation and communication processesMake recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely mannerTo coordinate with AVASO field engineers and Team leaders to ensure smooth execution of technical issues and execution of projects.
Keyskills :
goodtservicedeliverymanagementitinfrastructureskillsservicedeliverymanagementitilv3problemleadershipanalyticalproblem-solving