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Service Delivery Manager

10.00 to 15.00 Years   Mohali   28 Jan, 2020
Iron Systems India Pvt Ltd
Job LocationMohali
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

As a Service Delivery Manager-Salesforce, you will be building and supporting complex customer-facing web application. As a member of the development team, you will help us develop product solutions and deliver features that power the next generation of global applications using mobile and web technologies. Eligibility: Relevant experience of 8-20 Years Responsibilities

  • Build, manage and drive a high-performance IST based SW development team - Recruitment, planning, assignment, tracking, performance management and people development.
  • Should participate in and drive the requirements, architecture, design and implementation process to ensure a high-quality delivery to test teams and product owners.
  • Help investigate and collect information (metrics) to resolve process issues found on the current or past releases and to improve software quality with a drive towards automation.
  • Drive innovation & take initiatives to improve the SW Delivery environment, suggest and drive toolsautomation and process development to improve quality of deliverables.
  • Be aware of the trends and features on the platform and understand how to use them in order to be a servant leader to the teams in helping make the right decisions.
  • General Activities
  • Ensure smooth software lifecycle for all ongoing releases and sprints as it goes through various release related gatesmilestones and collaborate with the Salesforce Governance administrator on release management and communication.
  • Coordinate with localremote Architecture, Product Owners, Service owners and the other global based Salesforce SW engineering and admin teams for successful delivery of features
  • Prioritize & drive resolution of customer issues actively with customer support teams and vendors. Including the refinement loop (KCS) of the available knowledge base so we can think shift-left and automation.
  • Attend and drive Scrum ceremonies, protect the team and monitor velocity KPIs to report on progress and take technical leadership to help drive issue resolution.
  • Collaboration with stakeholders
  • Service Owner Product owner teams.
  • Enterprise and domain architects.
  • 3rd party vendors.
  • Program Management.
  • Support teams.
Experience Skill Required
  • Bachelor s Master s of Science Degree in Computer Science (or equivalent).
  • 10+ Years of software development experience.
  • 8+ Years of Salesforce experience
  • Exposure to softwareproduct development cycle with track record of driving features across complete development lifecycle
  • Mastery of best practices and architectural patterns in Salesforce
  • In-depth knowledge of Service Cloud functionalities and object-model with exposure to Field Service Lightning module
  • Good understanding of Force.com platform, Salesforce APIs, RESTSOAP API, Tooling API, Data Models, and platform Limits
  • One or more current Salesforce certifications (Platform Developer 1 or 2, App Builder, SalesService Cloud)
  • Scrum Master certified
  • Knowledge of Agile Scrum and using tools like JIRA
  • Exposure to Git based tools like BitBucket
  • Exposure to VSCode, Salesforce DX (sfdx cli), Tooling, Metadata APIs
  • Excellent analytical, written and verbal communication skills, effectively able to collaborate with multiple teams across geographically diverse areas.
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Keyskills :
service deliveryitil project managementdelivery sladata models supply chainscrum master

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