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Telecom Jobs

Telecom Engineer,Telecom Operations/Support

3.00 to 8.00 Years   Mohali   03 Mar, 2020
Electrobrain Modern Technologies private Limited
Job LocationMohali
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaEmbedded, VLSIHardware / Telecom Equipment Design
EmploymentTypeFull-time

Job Description

  • Ensure consistent customer satisfaction.
  • Document all communication with customers in the CRM.
  • Notify/Discuss with TL/Manager on tickets that require assistance.
  • Plan and constantly work on upgrading tech and product expertise.
  • Contribute to the knowledge base/ Tech Forum
  • Experience with Microsoft Server 2008/2012.
  • 3- 6 years customer service experience.
  • Extremely customer focused with high level of empathy and other soft skills.
  • A working knowledge of VoIP, related protocols, and standards preferred.
  • Knowledge, understanding, and practical application of technologies, protocols, and related standards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers.

Keyskills :
implementation structuredcabling assembly installation environment application support wanlan atacabling

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