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Training ManagerBPO

5.00 to 10.00 Years   Mohali   19 Feb, 2020
FutureHeights Training and Consultant Pvt Ltd
Job LocationMohali
EducationNot Mentioned
SalaryRs 6 - 9 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical / Process Training
EmploymentTypeFull-time

Job Description

Dear Candidate,Urgent hiring For Manager Training for Jaipur Location for Teleperformance for International Voice process.JOB Description:

  • Responsible for up skilling and endorsement of Process Trainers.
  • Improving Training throughput by evaluating current training effectiveness and methodology.
  • Content development, L&D, effective client and stakeholder management.
  • TNI/TNA for LOBS along with POA and meeting training requirements from audit standpoints.
Job Responsibility:
  • Lead Training Delivery (New Hire / Up skilling / Cross Training / Refresher Training) & Content Management (GF / PG)
  • Lead a Team of Trainers, Coaches, Assistant Managers to enable training delivery
  • Evaluate Trainers and provide feedback to improve performance and facilitation
  • Responsible for Trainer Grooming & Endorsement on Platform / Technical Skills
  • Work with respective Trainers to create a robustTNI / Refresher plan to improve agent performance within classroom training & live environment
  • Seek client / In house certification on each version of the Training Manual
  • Identify projects to improve training effectiveness for new hires impacting throughout, attrition & other key deliverables
  • Manage the team members aligned from a career perspective
  • Motivate and Mentor the team to deliver against KPIs as per business requirements
  • Manage escalations with required inputs to client and feedback to the team
  • Preparing business reviews - Internal & Client
  • Review team performance at periodic intervals, provide timely feedback and work with BQ performers to help them come up the curve
  • Ensure functional requirements for Internal & External Audits are met from Product/Process standpoint
  • Stakeholder & Client Management
  • Planning & Forecasting training requirements for assigned business accounts
Desired Skills:
  • Minimum of 1+Year of experience as Manager Training in International BPO
  • Team handling & development experience for a minimum span of 3 years in the current role (Internal)
  • Presentation, facilitation and coaching skills.
Package: 8.5 LPA (Negotiable)Job Location: Jaipur / MohaliPlease contact at given details: Shubham-8588881626Email: hr@futureheights.co.inThanksShubham

Keyskills :
trainingneedanalysis trainthetrainercertified trainingprogrammedesign trainingroi tna trainthetrainerprograms leadershipmentoring mentoringnewhires traininganalysis rainingdevelopment processtrainer trainingmanager

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