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Account Delivery Management

2.00 to 5.00 Years   Mumbai City   27 Jun, 2019
Accenture
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Account Delivery Management
  • Good To Have Skills :Service Delivery
  • Job Requirements :
      • Key Responsibilities : 1 Overall experience more than 20 years 2 We are looking to hire delivery leaders who have more than 5 years of experience in managing end to end delivery of large and complex Infrastructure Outsourcing programs for our India delivery centers 3 For this role, we are looking for professional who have technical/Operational expertise in managing Remote Infrastructure Support 4 This position is a key leadership role and will require experience in client management including participation governan
      • Technical Experience : 1 Managing 24x7 delivery Operations 2 People Management - Recruit, motivate and develop highly skilled staffs that focuses on service delivery of key performance metrics as per the client contract 3 Manage Daily Operations, - Analyze service performance data Analytical skills and drive initiatives aimed at performance improvement Across Technology Domains work with the team to understand the problem and take it to closure including in certain situations lead the problem resolution himself/hers
      • Professional Attributes : 1 Proven experience in offshore delivery including Experience in Project governance, Crisis and Escalation management 2 End to end management of IO delivery for a global client including onshore and offshore teams 3 Financial Management should have experience of managing project financials includ
      • Educational Qualification : BE/ B Tech or any other recognized degree
    • Additional Information : 1 Experience in tier 1 IT Service Provider organizations 2 Onsite experience in any Country / Geogr
,

Keyskills :
endtoenddeliveryitoperationsservicedeliveryclientmanagementpeoplemanagementfinancialmanagementomplexsystemsdailyoperationsanalyticalskillsprojectgovernanceproblemresolutiondeliveryoperationsperfmancemetrics

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