Account Management

Job Description

Microsoft and InMobi have entered into partnership. As per which, InMobi will be exclusive partner for Microsoft s search inventory. Microsoft Search Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing on the Microsoft Bing Ads platform. InMobi will be responsible for complete management / transaction across Bing. As an AM ,you ll be serving Corporate customers by applying customer obsession to what clients care about and need, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. The AM drives both revenue and customer satisfaction for their set of clients.The AM manages existing client relationships and upsells advertising through frequent engagements. The AM is focused on driving optimizations aligned with customer needs, executing campaigns, and driving strong coordination of internal resources for excellence in execution of core tasks, account transitions, and customer account health.Role requirement & expectation:

• Shared culture of diversity and respect: Create a collaborative, trust-based work environment where differences in communication styles are considered, and the perspectives of others are respected and valued. Demonstrate Search Advertising s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning
• Strong customer relationships and account health: Own the day-to-day management for newly onboarded & existing customers. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to quality and actionable Customer Plan.
• Pursue optimizations to deliver quota expectations: Drive campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue. Leverage internal tool-directed tactics to inform and prioritize upsells and optimizations, seeking to drive swift implementation. Drive tactic improvement by providing thoughtful feedback to make opportunities more relevant to client goals. Leverage self-serve tools and community forums to deliver insights for non-Insights enabled clients.

• Fluent advocate of the Bing Story: Educate clients on how the Bing Ads platform and existing features help them to reach their business goals and execute on budgets. Ensure regular client engagement with the BingAds platform, and aim to reduce customer reliance on AM for routine tasks. Utilize all available readiness and insights to ensure you are a fluent advocate of the Bing story. Develop and demonstrate an intermediate level knowledge of emerging products/features.
• Collaborative and high-performing account team: Ensure ensure timely and proactive customer escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day escalations & revenue blockers. Partner with account team to submit actionable feedback on product, tool and processes through relevant channels. Own and effectively execute the customer transition process and operational excellence in execution of change management (Book of Business update).
• Continuous business learning and professional growth: Continually strengthen your Bing Ads and Search Industry expertise, take personal accountability for your career and personal development; create, update and regularly check in on your career development plan. Complete required and recommended trainings and apply what you learn to further your growth in role and career progression.

What is expected out of you

• Minimum 1-2 years Search Engine Marketing and Client relation management experience required.

• Strong knowledge of Internet advertising: CPA, CPM, CPC, search marketing, lead generation, direct response, etc.
• Proven track record of leading teams with adherence to timelines
• Bachelor s degree required.
• Strong troubleshooting and problem solving tools with a can do attitude and the ability to partner collaboratively with other functional areas within the company in support of the sales process.
• Proven track record of exceptional performance, high productivity, communications skills and meeting deadlines

• Demonstrated ability to consistently meet or exceed revenue goals or targets
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
• Effectively navigate through ambiguity and complexities related to client management
• Talented in storytelling and delivering engaging presentations
• Solid knowledge of the search industry, trends, and customers needs

• Passion for technology as an enabler for customer and company growth
• Location : Mumbai. Should be willing to travel; Ability to travel up to 30%

Preferred

• Bing Ads Certification

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Keyskills :
search enginesearch marketingsearch engine marketinglead generationproblem solvingdirect responsefun lovingbing adsfun at workproblem solving tools