Account Servicing Unit Officer

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesBusiness, Strategy, Operations & Infrastructure

• Strictly follow ASU DOI, ensure the implementation of internal policy and compliance of regulatory requirements.
• Timely and accurate resolution to all customer enquiries on ASU related services and products.

• To maintain quality standards to ensure our services for above mentioned products.

• To check report and finish the product related returns in time. Establish statistic and filing procedure, ensure the accuracy and integrity of original records, contracts and other materials.

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• To provide support and monitor investigation cases handled by Hub Centre, through satisfactory resolution with the customer.

• To be aware and identify opportunities for cross selling the Bank s products.

• To be responsible for account related entry/deal input checking, ensure the effective control of risks through proper authority mechanism.

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• Processing relevant transactions and performing specific duties (e.g. Reconciliation, regulatory reporting, callbacks, scanning, S.V. etc.) Guided by the departmental operating instructions, guidelines, policies and standards set.

• Back up team member as per arrangement if related concerned party is not available.

Governance & Risk Management

• Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct. Accountable for implementing and complying with AML requirements when performing duties

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• Shall be alert at all times to unusual or possible suspicious customer activity, and should report promptly any suspicious activity.

• Periodically to do CRM and KCSA self-assessment of daily processing, escalate according to acceptable risk threshold.

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• Periodically to do job rotation and take mandatory leave as per policy.

• Safe keep and register business chops, user Id password and critical vouchers. Strictly follow keys, combinations and other administration requirement. Follow handover policy.

,Business Continuity Management:

• Be familiar with BCP plan and test periodically.
• To support Operation Manager maintaining effective and updated Business Continuity Plan (BCP) and Business Impact Analysis (BIA) in place and ensure BCP testing performed as per group standard.

People and Talent:

• Attend and finish internal and external training to be skilled and qualified for the job.
• Embrace bank cultures and values.
• Embrace change in mindset and live in culture of client centricity, agility.

Regulatory & Business conduct:

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Monitor the effective communication and implementation of regulatory changes

Key Stakeholders:

• Country CCIB Client Journeys HO, Branch business, Branch Manco GBS Ops

Other Responsibilities:

• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group s internal and external reputation.
• Promote the Group s brand and Here for good with team members, clients and regulators.
• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies

• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities

• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank

• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections

• Cooperate with any investigations or reviews on regulatory failure such as accountability review

• Properly perform the duties on management and ensure the effectiveness of internal control

• Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership

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• Be responsible for significant losses due to failure of effectiveness of internal control

• To ensure all team staff adherence to laws and regulations, internal risk and compliance policies (including anti-money laundry, sanction, anti-bribery & corruption and relevant FCC risks) and Group Code of Conduct.

• Any other job, duties and responsibilities as assigned by the line manager from time to time.

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• The job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.

Our Ideal Candidate

• Academic or Professional Education/Qualifications: University educated
• Licenses and Certifications/accreditations: none additional
• Professional Memberships: relevant memberships to be agreed
• Bank training: none additional
• Languages: English and Mandarin
• 3+years of corporate operations experience of handling large diverse teams in international banks
• Added expertise in back office processing teams with ability to understand and articulate front to back processing nuances in detail.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
back office processingbusiness impact analysiscorporate social responsibilityback officemusic makingcross sellingimpact analysisquality standardsinternal controlsbusiness continuityregulatory reporting