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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Ensure to be proven as good team player to deliver the objectives assigned to the team.Manage ITSM tickets of desktop engineering and messaging towerManage all Level-2 tickets of messaging towerAnalyze all in detail of all major problemsFollow the defined process and daily checklistPublish daily Reports/dashboard on progress of project activities and ticketing statusTechnical ManagementProvide technical support to manage messaging services like Email, instant messaging and mobile device management. This includes Microsoft Exchange, Skype, Mobileiron, Ironport, Lotusnotes and Symphony.Able to monitor and manage the uptime of messaging infrastructure across 3 regions in BNP Paribas.Able to apply incident remediation, change management and patch management procedures for messaging services.Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.Responsible for having an operational up to date BCP / DR documented and tested.Able to work in different shifts or on weekends to manage the service delivery.Business relationship managementLiaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.GovernanceResponsible for the SLA section related to the tower: SLA definition, reporting, dashboards.Ensure the coordination and collaboration with regional / Global Head of the relevant functional area.Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.Responsible for controls to be run for as well as the closure of audit points related to the tower.Contributing ResponsibilitiesSupport projectsMaintain reports and inventory of collab and messaging serversTechnical & Behavioral CompetenciesDeep knowledge of Microsoft Product such as Windows OS , Windows Server, Active Directory, MS Exchange, Corporate mobile email App (example Blackberry works, Mobileiron) SKYPE for Business and implement solutions utilizing Microsoft technologiesAbility to Install, Configure, strong problem analytical skills, Monitor and Administering Collaborative tools such as Active directory, SKYPE, Mobile email App (Blackberry works, Mobileiron)Windows Authentication experience would be a plus (Kerberos, Gemalto Smartcards, Entrust PKI)Working knowledge on DNS,NTFS ACL based permissions, Cluster Services, Group Policy ManagementEngage during Priority 1 issues to help define and communicate the issue and any necessary changes needed to resolve the issue.Aware of all critical changes to infrastructure and applications that could affect service delivery to their business customers.Capacity Management for disk, memory CPU of Messaging servers and forecasting the recommendation.Hardware and Networking Knowledge, Remote Management Tools, Technical understanding on network topologies & devices.Good knowledge on ITILGood Communication SkillsSpecific Qualifications (if required)Bachelor degreeSkills ReferentialBehavioural Skills:Ability to collaborate / TeamworkAbility to deliver / Results drivenCommunication skills - oral & writtenClient focusedTransversal Skills:Ability to understand, explain and support changeAbility to manage a projectAbility to develop and adapt a processAnalytical AbilityAbility to develop and leverage networks,
Keyskills :
windows osit security ms exchangeit services group policymobile email windows serverretail banking