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Analyst - Customer Success

1.00 to 2.00 Years   Mumbai City   19 Nov, 2020
Haptik, Inc
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

What we want to accomplish and why we need you

Haptik has been a significant player in the chatbot space for the past 4 years and we are continuously innovating and evolving our chatbots. We are currently looking for an enthusiastic, self-motivated Analyst to join our Enterprise Delivery team. The ideal candidate will have strong attention to detail, a sense of ownership, a positive attitude, and a willingness to help support a busy delivery team.

What will you do every day

You will have the opportunity to work closely with a variety of clients from top corporates, to fast-growing startups, to top eCommerce and internet companies in India. Each client has unique needs and you act as a trusted business advisor, helping them effectively leverage our chatbots to drive impact in mission-critical areas of their organization.

Ok, youre sold, but what are we looking for in the perfect candidate
  • Goal-oriented and data-driven to actively track bot performance and drive ROI for clients - Analyze customer data to improve end-user experience
  • Work with cross-functional teams, internal and external with ease and drive them towards a common goal
  • Excellent communication skills - Remember communication is not what you say but what other person understands
  • Be the user experience and solutioning expert to build the right conversational experiences to solve client issues
  • Manage all customer communications for your accounts and ensure that all customer issues are dealt with in an efficient and timely manner
  • Be responsible for opportunity creation and renewals, and increase the revenue per client
  • Help to drive innovation and continuous improvement in bot quality management and related business processes
Requirements*
  • Bachelor s degree
  • 1 - 2 years of experience in support or analytical functions related to information services or a product based company
  • Demonstrates initiative, a self-starter with analytical skills, attention to detail, problem-solving and decision-making abilities
  • Ability to derive insights from data and build an actionable strategy based on analysis
  • Basic understanding of how chatbots work. Brownie points for exposure to some chatbot tools!
  • Passion about conversational AI (especially virtual assistants) a must
,

Keyskills :
trusted business advisorcustomer datauser experienceproblem solvinganalytical skillsquality managementcustomer experiencecommunication skillsopportunity creationcontinuous improvementartificial intelligenceroiboteasebasicidealbusinessstra

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