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Apigee IT Customer Service Representative

2.00 to 4.00 Years   Mumbai City   11 Jul, 2023
Accenture
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
    • Project Role :IT Customer Service Representative
    • Project Role Description :Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
    • Management Level :11
    • Work Experience :2.5-4 years
    • Work location :Mumbai
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : Coordinates with App teams, works with vendor to provide a break-fix Analyses the incident to arrive at root-cause Lead the design and implementation of API Gateway solutions Lead analytical and consulting working sessions to solve technical problems faced by the application teams trying to onboard to APIGEE Gateway Lead Capacity Planning and Management activities to ensure that the APIGEE platform will be able to handle additional transactions in the future Help troubleshoot and resolve pr
        • Technical Experience : At least 4 years Strong experience with Apigee core administration Strong troubleshooting skills in the API Management and Gateway space Mainly APIGEE Must have good verbal and written English communication skills - being able to articulate architecture concepts and solutions to developers, managers Experience with integration security such as, OAuth, OAuth2 HTTPS SSL, WS-Security, Signatures and Encryption Experience in API layer like security, custom analytics, throttling, caching, Splun
      • Professional Attributes : Good communication and writing skill
    ,

Keyskills :
customer servicesalesbillingprofessional servicestechnology operationsinformation technologyproject administrationapisslcloudoauth

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