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Appcare specialist

8.00 to 15.00 Years   Mumbai City   05 Feb, 2020
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

8 to 15 years in SAP System Admin/ NW/ Basis Administration/ Technical architecting/ delivery S/ 4, C/ 4, BW/ 4 HANA Implementation Ability to manage deployment Plan, Installation, Post- Installation, Client Copies, System release support and Co- ordination with Functional team, HyperCare support, Transport Setup, Performance optimization, Unit Test & Integration test support Experience with S/ 4, C/ 4, BW/ 4 HANA Conversion/ Upgrade, Migration and OS/ DB Conversion Projects HANA DB- Administration & Operations - (All scenarios) Implementation, Upgrade, Administration, Operations, Performance management and support Fiori Implementation and Support for S/ 4 HANA and BSoH OS/ DB/ Platform/ Cloud Migrations (experience of at least 2 to 3 projects) SAP BSoH, SAP Business Suite - ERP/ SRM/ CRM/ PLM/ APO NetWeaver Stack / AS- Java Administration, Technical upgrades and operational support expertise (Performance management, printers, SMTP, client/ system refreshes, all other basis tasks) NetWeaver Stack BW/ BI/ PI/ EP/ GRC/ AS- Java Administration, Technical upgrades and operational support expertise Knowledge of Solution Manager BOBJ BI Platform/ Data Services Basis Administration, Upgrades and Support All non- HANA DB (Oracle/ MSSQL/ DB2/ Sybase/ MaxDB) Administration, Operations and support Must have at least 2 non- HANA DB exposure Ability to provide Implementation consulting for Single Sign On for SAP landscapes including HANA, BOBJ SAP Security (Basic knowledge and understanding) Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc. Mentor and support other colleagues and L2 team for L3 Basis delivery Soft Skills: Ability to negotiate and communicate with other support partners like SAP and Functional partners Strong presentation/ communication/ facilitation skills (oral and written) Must be well organized, detail oriented and capable of juggling numerous priorities Works well with teams or in a team environment, with the ability to work independently Primary contact for all customer communications for Managed services Overall responsible for managed services SLAs like availability (proactive monitoring) , Incident resolutions as per Protera SLAs, System recoverability (100%) - Backups & DR Manage maintenance related changes and negotiate service windows with customer as per Protera resources availability Prepare and manage customer specific technical procedures Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions Organize and drive ad- hoc customer meetings for managed services delivery Excellent English communications skills is must ILETS 7+ bands and equivalent Knowledge of Spanish will be added advantage Language Skills: Excellent English communications skills Knowledge of Spanish will be added advantage ,

Keyskills :
sapsecurity dataservices ts managedservices englishlanguage basisadministration optimizationstrategies sap apo kpi java hana onthlyrep operationalsupp perf mancemanagement perf manceoptimization bob

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