Application Specialist -Flow Sorter

Job Description

• Responsible for providing instrument (Flow cytometry and sorter) and application training to Beckman coulter customers on site as per the requirement.
• To support the Sales Team in identifying market opportunities and assisting to actualize market potential.
• Positioning of products and technology through presentations, product demonstrations, workshops, seminars etc. in alignment with company values, business objectives and marketing strategy.Responsibilities:

Application and Training Support

• Provide Instrument and Applications training on Beckman coulter cell sorter & cell analysis range of products to ensure a high level of end-user satisfaction.
• To attend and timely resolve customer queries telephonically and over mails and related applications and if necessary planned visits to customers.
• Inclined to learn and improve technical knowledge and skills on existing and new Beckman coulter products.
• Plan and organize training programs for Sales teams and application team to raise and strengthen the technical bar and increase capability of product knowledge.

Marketing and Sales support

• Maintain active dialogue and interactions with key opinion leadership network in flow cytometry, immunology and cell biology.
• Understanding requirements of customer s experiment and provide appropriate technical and product solutions through discussions, presentations and/or product/application demonstrations to positively impact sales and increase productivity.
• Co-ordinate / support / lead awareness activities such as seminars, conferences, workshops etc in alignment with marketing team.

Monitor and report

• Prepare and provide a monthly report to supervisor on the training and marketing activities done. Ensure timely submission training and evaluation reports.
• Tracking of customer feedback on product quality and escalating product issues to appropriate authority within the organization
• Work in coordination with sales, service and other application associates towards achieving the business objectives.
• Support a culture of constructive feedback and continuous improvement within the organisation.Critical Challenges
• To ensure a high level of customer satisfaction and comfort level in using Beckman products and applications support.
• Streamlined and effective delivery of marketing-aligned activities such as workshops, demonstrations, technical presentations etcContacts

Internal

• Application Manager
• Application Specialists of other regions
• Regional Sales & Service Manager
• Sales Coordinators
• HR partner

External

• Scientists, Research Scholars, Technical Staff
• Channel Partners (Distributors)Desirable knowledge and skills

• Previous experience and demonstrated competence in flow cytometry and sorter related applications (essential)
• Analytical problem solving
• Presentation and teaching skills
• Executive maturity
• Excellent Communication skills
• Computers and MS-Office based applications
• Fluency in written and oral EnglishCOMPETENCIES:Essential:

Living the ValuesDemonstrate the behaviours that are the foundation for becoming a great Company; great performance, great contribution, and great place to work:

• We accept personal responsibility
• We treat each other with respect
• We always seek to improve
• We do what is right

Customer Focus Is flexible and nimble in keeping up with customer needs; is on the cutting edge of defining their next level of expectations and working to exceed them.

• Is dedicated to establishing and meeting the needs and expectations of internal and external customers
• Gets first hand customer information and uses it for improvements in products and services
• Acts with the customer in mind
• Establishes and maintains effective relationships with customers and gains their trust and respectAction Oriented Is agile and timely in making things happen.

• Demonstrates willingness and commitment to work hard;
• Not fearful of acting with a minimum of planning;
• Seizes more opportunities than others
• Takes action when needed.Teamwork Puts into practice values and behaviours that contribute to group effectiveness and performance, and the achievement of team objectives.

• Listens effectively (active listening);
• Constructively responds to point of view expressed by others;
• Gives others the benefit of the doubt;
• Provides support to those who need it;
• Recognises the interest and achievements of others.Continuous and Versatile LearningProactively builds knowledge and skills of self and others, to increase value/contribution to the Company and to ensure personal and professional growth.

• Has the functional and technical knowledge and skills to do the job at a high level or accomplishment.
• Learns quickly when facing new problems; enjoys the challenge of unfamiliar tasks;
• A relentless learner who utilises diverse methods and opportunities to learn;
• Analyses both successes and failures for clues to improvement; learns from feedback/coaching
• Teaches others in order to support their continuous learning and to enhance won understandingProcess Effectiveness Understands results that must be obtained and establishes efficient plans for self and/or others to achieve them; alert to opportunities to improve existing processes for accomplishing work and pursues them.

• Good at figuring out the processes necessary to get things done;
• Knows how to organise people and activities;
• Understands how to separate and combine tasks into efficient work flow;
• Knows what to measure and how to measure it;
• Can see opportunities for synergy and integration where others can t;
• Can simplify complex processes; gets more out of fewer resources.Priority Setting Spends his/her time and the time of others on what s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

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Keyskills :
salesmarketingweldingcustomer relationsforecastingon sitems officeflow cytometryproduct qualitytraining programsmarket opportunities