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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
This role is for a motivated and talented individual to work in the Production Management team as an L2 analyst in Global Trade area in CIB Technology. This role primarily focuses on Client Facing as well as Application Support function, expected to provide third level of application support for Trade apps. The role would act as a conduit between production support teams and AD team.Provide third level of support for Middle Office, Operations and Front office global teams. Provide coverage which will require shift/rotation and occasionally might include weekend work .Ownership till closure of all issues raised to L3 team, at agreed service levels Strong ability to troubleshoot application defects.Ability to collaborate and manage strong relationship with all technology stakeholders, including AD team .Participate in and manage Incident Management and Problem Management processes to resolve Production issues and root cause analysis, resolution, and reporting Delivering JPMC initiative and process improvement projects on time and in-scope. Help production support teams to maintain a knowledge base of known defects, issues, process, techniques etc. .Update and manage problem tickets appropriately .Provide ongoing feedback to production support teams .Review production changes and adhere to change management guidelines.Learn and be proficient with advanced user configuration options .Plan, participate in application upgrades, releases and post release testing.Bachelor s degree, preferably in Computer Science and/or Engineering.Strong troubleshooting skills with Unix and Windows platform.5+ years of experience in Perl and shell scripting.Strong knowledge of ETL systems.Exposure to Messaging Technologies (preferably IBM MQ) and MQ based systems Technical Skills - Sybase, Oracle, SQL skills, Informatica ETL tool, WebSphere, Apache, Spring framework, J2EE, etc.Should be familiar with various tools such as Autosys, Netcool, GENEOS, Sitescope, Dynatrace, etc .Knowledge of Web based applications / architecture (certificates, IIS, Web Services).Knowledge of Web Methods is a must.Knowledge of common DBA tasks.Knowledge of common IT processes, including ITIL, Agile and SDLC.,
Keyskills :
careersupportscienceapplicationscriptingperlactwebsphereriskprocessproductionnetcoolhellanalysisimprovementcomputercauserootdevelopment