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Application Support

2.00 to 6.00 Years   Mumbai City   27 Apr, 2020
Courseplay
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical Support / HelpdeskNetwork / System Administration
EmploymentTypeFull-time

Job Description

Application Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. This role has the following responsibilities:

Common Responsibilities
  • Working with customers/team members to identify application and system issues and advising on the solution
  • Handle customer complaints
  • Provide appropriate solutions and alternatives within the time limits
  • Follow up to ensure resolution
  • Keep records of customer interactions
  • Process customer accounts and file documents
  • Logging and keeping records of customer queries and feature request
Qualifications

Graduate in Computer Science, IT, Engineering or similar

Skills
  • Communication skills
  • Good analytical and problem-solving skills
  • Presentation Skills
  • Eye for detail
  • Curiosity to learn
  • Time Management Skills
  • Good interpersonal and customer care skills

    • Minimum 1 year of experience in Customer Handling and Application Training

    The work environment
    • An incredible team of smart and supportive people
    • Small, agile and dynamic team that works fast
    • Opportunity to wear multiple hats and juggle multiple roles
    • Be rewarded with a very competitive package
    • Plenty of opportunities to learn. We have a strong and diverse training program
    • We may ask a lot of you, but we promise the effort will be rewarded

    Full-time positions at Firstventure Corporation require a commitment to work a minimum of 45 hours each week, Monday to Friday.

    ,

    Keyskills :
    customercare problemsolving softwaredesign timemanagement computerscience managementskills customerhandling customercomplaints presentationskills businessdevelopment communicationskills pplicationsupp

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