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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 5 - 10 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Position OverviewThe successful candidate shall be part of Application Support - Application Management global team located acrossManila, Mumbai, Budapest and Norman.The candidate will practice and develop a strong multi- disciplinary technical background, and will manage the release anddeployment process, environment configuration, capacity management, production support and problem management ina global team of support engineers.You will liaise with application developers, business leaders and product owners providing feedback and recommendationson application architecture and operations, participate in projects evaluating new technologies, cloud migrations, productpilots and more.Following the DevOps movement the team is dedicated to achieve full automation.Scope of Responsibility- Deploy and provide application support for industry leading financial analytics applications hosted across multiple datacenters running on both Windows and Unix/ Linux platforms.- Provide root cause analysis as required to internal stakeholders.- Interact with internal development, infrastructure and QA teams to solve issues and complex problems.- Identify areas for automation and innovation in technology, process and operations.- Actively identify incidents and as necessary manage the incident resolution process to provide service recovery andmanage client communications and expectations in respect to incident resolution.- Identify opportunities for optimizing system performance through changes in configuration or suggestions fordevelopment.- Liaise with application developers, business leaders and product owners providing feedback and recommendations onapplication architecture and operations.- Participate in projects evaluating new technologies, cloud migrations, product pilots and more.- Weekend on- call shift required on a rotational basis.Specific Knowledge/ Skills- 3+ years experience in Application/ Production Support position.- Strong Windows/ Unix Scripting.- Ability to write basic SQL queries.- Excellent problem- solving/ troubleshooting skills, fast learner.- Proven Network/ Application troubleshooting skills.- Awareness of Release, Change, Problem and Incident management processes. ITIL certification would be a plus.- Software management/ development (Java, XML preferred).- Database experience a plus Oracle/ MSSQL.- Apache/ Tomcat/ Web Services experience a plus- Ability to self- manage your own projects- Excellent written and oral communication skills- Experience or interest in Finance a plusDesired ExperienceAt least 3 years of Application Support/ Production SupportDesired QualificationsBachelors degree (BE/ BTech) in Computer Engineering, Information Technology or similar.Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis. To all recruitment agencies: MSCI does not accept unsolicited CVs/ Resumes. Please do not forward CVs/ Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/ Resumes.MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/ union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/ maternity leave), veteran status, or any other characteristic protected by law.,
Keyskills :
troubleshootingsqlunixlinuxervicerecoveryrootcauseequalemploymentopportunityproductionsupportoralcommunicationrootcauseanalysiswebservicessqlservereuropeanworkscouncilsproblemmanagement