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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Managing software implementation projects and software support operations Should have handled a implementation / support team in responsible to provide support to external customers Ability to analyse problems and take corrective and preventive actions Knowledge of RDBMS like Oracle, SQL Server and hands on experience on PL/ Sql, Transact/ SQL Knowledge of Web application techologies like .Net, Asp, Ajax, Web 2.0, including knowledge of at least one programming language like VB.Net, C#, ASP, ASP.Net Experience in preparing solution documents Excellent communication skills, client interaction skills and experience in dealing with technical client representatives Total relevant experience 4- 7 Years Knowledge of HRMS and Payroll domain will be an added advantage 2 . Must have excellent communication and people management skills, quality oriented and customer oriented 3 . Position is based at Mumbai and may require occasional traveling Role: To plan the resource allocation for different project support requirements Guide and monitor the on- site support teams and central Helpdesk team To deliver on meeting Service Level Agreement benchmarks of each client Ensure vendor coordination and internal coordination to achieve compliance to requirements Will be the escalation contact for clients project management team / project owner Reporting to Delivery Head at Fluous Responsibilities: Understand issues and problems by interacting with end users, IT management and end user team of client Drive measurement based support level monitoring for all support functions and constant improvement in support standards Enrich and maintain knowledgebase of issue resolutions and implement mechanisms for reduction of support cycle times, end- user self service support portal, FAQ bank, etc Provide support to end user and project teams for performance optimization, database tuning,
Keyskills :
sla ebapplication sqlserver applicationsupport incidentmanagement peoplemanagementskills