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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Pharma / Biotech |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Major responsibilities:Develop tailored training programmes for customers in the appropriate use of Varian Medical Systems hardware and software products.Deliver high quality on-site / remote trainings to customers to instruct them on newly installed VMS products, upgrades to existing systems, or for other product developments.Train, counsel and support customers in adapting their work procedures and propose new approaches following the installation or implementation of new or upgraded VMS products.Provide applications support for internal VMS product testing activities and involvement with Customer Satisfaction Phase testing, where needed.Provide occasional applications support for Education, Sales or Marketing, where needed.e.g. Clinical School support / customer demo support. May also provide demo support to local, regional and national customer trade events.Provide support for and participation with the internal training of other VMS colleagues, where needed.May provide helpdesk support to customers, to ensure that customer enquiries are always addressed in a timely manner and that any data is appropriately handled in accordance withVMS policies.Keep up to date with reporting and day-to-day admin aspects by means of time sheets, expense reports, training reports etc. (as applicable), to ensure accurate company statistical data on customer oriented activities is available and current.Maintain competencies and VMS trainings in an on-going and timely manner. e.g. LMS certifications, internal or external training courses, or on-site hospital visits. Attend Health & Safety training to gain and maintain a sound knowledge and systematically apply national laws and VMS regulations on health & safety in the workplace environment, particularly concerning radiation and electrical safety 3 years professional clinical experience working in radiotherapy.Competency with MS Windows and Office applications.Sound understanding of customers and their clinical requirements.Good knowledge of processes and methods used in VMS product areas such as product specification, product developments / expansions and product security and safety.Fluency in English (spoken and written) is essential. Must be highly self-motivated and able to perform day-to-day work with little or no direct supervision, whilst still maintaining good integration to working with the wider team. Must be comfortable working within an horizontal organizational structures philosophy.Be highly organised and able to handle multiple on-going projects.Able to deliver consistently good results and adapt to working a changing environment.Be able to resolve problems creatively.Be willing to travel extensively, within normal and non-normal hours and days (as required) in order to best support customers ,
Keyskills :
crmcustomer relations marketingsalesforce database administrationproduct testing safety trainingexpense reports