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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk,Application Programming / Maintenance |
| EmploymentType | Full-time |
Dear Candidate,Greetings of the day!We are Hiring forApplication Support Team LeadApplication Support 60% Lead and prioritize the Application Support teams work load. Manage and Own the Problem Management Process Develop, co-ordinate and promote the effective functioning of problem management activities across all of Idelakes support teams. To examine potential areas for Service Improvement and raise proposals with the Service Manager Provide technical leadership Provide input to application/infrastructure scalability Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Maintain application monitoring, performance tuning and testing Provide 3rd line Application Support on complex internally and externally developed applications Provide input to the implementation, backup, and roll-back plans. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem, and incident management). To examine potential areas for Service Improvement and raise proposals with the Service Manager Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service Personal and Team Development 30% Share / spread knowledge with team members as well as internal teams (client services, service desk, development) Pro-active in maintaining and increasing the teams and your own technical knowledge Identify training needs or requirements for yourself individually and for the team Coach and develop team members Documentation 10% Ensure incidents and problems are up-to-date Ensure all technical and non-technical documentation is up-to-date Contribute to management reports. Other Skills: Experience leading technical support teams 3+ years experience in an hands-on application support lead/manager role Extensive problem solving and debugging skills Ability to independently apply production upgrades and support the products and technologies Experience in providing services to agreed SLAs and OLAs Experienced in Problem and Incident Management Excellent interpersonal and communication skills Flexible in working outside of core business hours at short-notice Regards,HR Team
Keyskills :
oracleapplication supportslasclient servicesdebuggingjavaapplicationteam leadingteam lead.net applicationmssql rdbms