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Application support team leader

5.00 to 7.00 Years   Mumbai City   03 Mar, 2022
Busisol Sourcing India Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 6 - 10 Lakh/Yr
IndustryShipping
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Knowledge/ Education / Previous Experience RequiredA. Educational Background List any academic or practical education that must be obtained to be qualified to perform this role.Required Level of EducationDegree in IT related subjectArea of SpecialisationIT Application SupportB. Job-Related Experience Describe what experience this position will require the job holder to have obtained in past roles within or outside of the organisation that would demonstrate a level of proficiency in the stated role.Minimum Level of Job-Related Experience required3 to 5 years in a commercial, high volume ticket environment preferably with supervisory experience, but not essential.Why is this Level of Experience Required It is important that the candidate has been exposed to working in a busy application support environment with high ticket volume and Project involvement. Ability to work under pressure is key as availability of core applications is paramountC. Other Job-Related Skills/Background List any licenses, certificates, registrations, or any relevant job skill or abilities not covered in Educational Background or Job-Related Experience sections above that are required for the job.Key Responsibilities (10 bullet points recommended)Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the roleEnsure the right calibre of staff are recruited, and in accordance with company policy and procedures.Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the companys needs.Training. Ensure continual upskilling in Customer Support through evaluation, development and training plans for staffDay to day management, ensuring that staffing and skill levels are maintained throughout operational hours.Managing your team to deliver customers needs and to continually improve your teams efficiency and effectiveness. In addition, ensure that you build a positive team culture with strong positive engagementProblem management and Root Cause Analysis (RCA) with the aim of implementing recommendations.Manage the teams incidents via FreshServiceProvide an escalation point to the wider IT TeamEnsure that customers are receiving timely updates to their ticketsManage their own case queue in line with Service Desk proceduresEscalate high priority issues and Major Incident Management procedures are adhered to

Keyskills :
application supportteam leading

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