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Apply for-Manager - DMS Zonal Co-ordinator

2.00 to 3.00 Years   Mumbai City   13 Dec, 2022
Mahindra business & consulting services pvt ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Responsibilities & Key Deliverables 1. Need to act as a first point of contact for dealerships for any support related to DMS Eco Systems 2. Lead the Change management for DMS Eco Systems (MDW, Sales force, Ace MDW, WYH, mobile apps and other portals used as a review / decision making tool. 3. Coordination with ADC team, Vendor team and Business team to resolve the Channel Partners queries/issues on DMS 4. Drive towards DMS sustenance, discipline, usage and data quality. 5. Periodic reviews will Dealer DP/CEO /GM on DMS data quality and improvement. 6. Conducting dealership Audits in terms of DMS Usage and compliance 7. Analyse and discuss on repeat incidents to find out solutions to minimise tickets8. Implementation of all new technology initiatives rolled out at Dealerships as per schedule. 9. Own the responsibility for Training, sustainability & feedback at the dealership on various applications related to DMS Eco systems. 10. Work closely with AO & Zonal Team ASMs/CCMs/MMDs during rollout period Experience 4-8 Years Industry Preferred Qualifications Experience in Automotive Sector is a must, closely working with Dealers for minimum 2-3 years. Preferably done rollout for any DMS/CRM across Auto-industry. Can also be from the implementation agency doing the rollout for the auto company General Requirements 1.Knowledge of Sales, Service and Spare parts process at dealerships2.Strong IT orientation & basic architecture knowledge 3.Relationship management skills 4.Change management 5.Problem solving skillsJob Segment: Automotive ,

Keyskills :
service center operationsdata qualitychannel partnerschange management

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