hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Apply for Senior Manager - Customer Service - Insurance

10.00 to 15.00 Years   Mumbai City   30 Mar, 2023
XL Recruiters
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    We are hiring for a Senior Manager - Customer Service for a leading Insurance Client based in Mumbai. Role details are given below:Job Purpose- Manage Contact Center operations- Manage Distributor Desk and HNI Desk- Vendor management- Manage Contact Center Matrices- External and Internal Quality threshold- Improve Net promoter score- Benchmark and implement industry best practices in Outbound and Inbound Contact Center Operations- Ideate and implement revenue generation possibilities through the Contact CenterKey Responsibilities- To manage all inbound activities to ensure a clear understanding in order to minimize any potential dissatisfaction, complaints and retention- To meet and exceed call quality guidelines- Responsible for Quality framework and SOP- To take ownership of customer escalation process- 80 % FTR management- To meet daily call volumes and achieve abandonment rate and all other key KPIs as agreed in the Service Level AgreementsQualification- Graduate/Post Graduate (management graduate preferable)- Minimum 10 years of experience in Insurance Industry- Excellent oral and written communication skills,

Keyskills :
financesalesmisaccountancycall qualityservice levelcontact centercustomer servicerevenue generationbehavioral trainingwritten communication

APPLY NOW

Apply for Senior Manager - Customer Service - Insurance Related Jobs

© 2019 Hireejobs All Rights Reserved