apply now Senior Officer, Trade Client Service Specialist

Job Description

*Role Responsibilities Strategy
• Exhibit qualities which demonstrate the group s strategy.
• To treat Customer s with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff.
• To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.
Business
• To establish and maintain excellent working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To be aware of the business targets and ensure compliance.
• To devote special care for the Trade Transaction Owner Clients and ensure service delivery as agreed.
• To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.
Processes Referral Management
• To ensure that all referrals are accurately checked, and responded correctly within the SLA and in compliance with statutory regulatory and internal operational instructions.
• To effectively monitor incoming and outgoing referrals and ensure queries are handled as per the Departmental Operating Instructions manual, customer s instructions and within the timeliness and accuracy standards specified.
• To monitor and ensure queries are handled with in the allocated approved limits at all times on a continual basis, and this is reviewed periodically.
• Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
Referral Management
• In depth knowledge on various trade products
• In depth knowledge on various systems used in Trade
• Respond to client queries, provide suggestions on rectification and simplification of documents
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders
• Contribute idea/ initiatives to stakeholders as to improve the presentation of documents/applications.
• Follow PPG, DOI, country practices and SCB internal policies
• Facilitate identification of risks in the process and mitigate them
• Drive pro-active management of risks and controls through control checks on hot spots.
• Establishing proactive key control indicators that provide early warning signals
• To work on improvement of productivity and standardize the process from time to time to meet the necessary regulation/procedures/guidelines prescribed by Company/Group from time to time.
People and Talent
• To ensure Staff in the team are being utilized to their optimum levels and derive maximum output. To ensure proper planning of Staffing for seamless service delivery.
• To ensure planned leaves and enough back-ups created for seamless business delivery.
• To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings.
• To ensure the motivation levels of the Staff is kept high always.
• To encourage Staff to participate in C3, CSR activities.
Risk Management
• Upholding the Values of the Group and Company at all times.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• To identify risk on a continual basis and derive mitigants on a sustained basis.
Governance
• Comply with Group Sanctions Policy and Procedures.
• Comply with Local Sanctions Policy and Procedures, if any.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Trade Operations Team to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates
Other Responsibilities
• To encourage Continuous Improvement initiatives for simplifying of the processes, procedures applying LEAN techniques. Convert opportunities and derive/record tangible results.
• To encourage standardization opportunities.
• To actively participate in the C3 initiatives, lead by example to Staff.
• To enthusiastically participate in the Quality initiatives of the organization and achieve expected results at work place.
Our Ideal Candidate Qualifications
• Academic Qualification: B Com / M Com / MBA / BE with relevant experience of 2+ years
• Relevant Trade Certification such as CDCS, CSDG, CTF as applicable to the role.
• Trade Level II & III certification completion.
• AML & Sanctions Training, yearly certification
Role Specific Competencies Leadership Competencies
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
Technical Competencies
• Manage Conduct
• Manage Risk
• Manage People
• Product Knowledge Collection, LC, Guarantee & OAF
• Knowledge on SWIFT Gateway & Payments
• Understanding of Risk Involved in Trade Products
,

Keyskills :
customer servicecomplianceauditingbasichuman skillsearly warningservice deliverytrade operationsfinancial marketsretirement savingsquality initiativesbusiness requirements