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Apply now __- Transactions Specialist I

2.00 to 5.00 Years   Mumbai City   21 Nov, 2022
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Specialist would be responsible to work General correspondence, Hardship, Cease and Desist & attorney representation requests exception reports and or provide Account Record Requests upon request. The aim of the unit is to provide effective resolution and creating a world class experience for Customers while managing the stringent SLA s for document processing. **Please note Work type can shift between various non phones units basis business requirement Roles & Responsibilities
    • Take complete ownership from Evaluation to resolving customer queries complete Customer advocate & Offer Payment Solutions
    • Service Remediation requests received around Payment programs, E-pay cancellations , SSN Remediation , Monetary Adjustments etc.
    • Fulfill Media requests received by the customer ( C&D, BK, Attorney Rep)
    • Execute Key Control Reports
    • Manage control reports with stringent timelines
    • Maintain quality scores and adhere to policies/procedures
    • Identification of any process/knowledge gaps and their timely escalation
    • Maintain expected level of performance and participate in team/process level events and initiatives
    • Meet and exceed benchmarks through consistent performance
    • Adherence to metrics like utilization, tardiness, breaks, unscheduled absenteeism and leave utilization
    Key skills required Strong Customer Focus Take ownership of each customer while empathizing customer needs Resolve conflicts and manage customer expectations Determine customer needs and provide appropriate solutions through relationship building Strong Communication Skills Effective verbal and written communication Document customer account activities thoroughly and conciselyEngage in interactive dialogue with customers through active listening Strong Problem Solving Skills Approach escalated problems logically and with good judgment to ensure the appropriate customer outcome Make appropriate decisions on behalf of the customer quickly and effectively Effectively prioritize work to ensure efficiency Strong Analytical Skills Critical thinking and ability to exercise independent judgment Accuracy and attention to detailRequired to abide by all applicable regulatory and department practices and procedures Flexible Mon Fri with weekend off Subject to change as per business requirement ,

Keyskills :
problem solvinggeneral correspondencecritical thinking

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