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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
* Duties and Responsibilities - 1. Would be responsible for managing FD Operations and ensure timely processing of FD & Mutual fund applications received at branch. 2. Need to ensure excellent quality of FDR (Fixed Deposit Receipt) booking, print & timely FDR dispatch to customer 3. Responsible for Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management 4. Daily cheque collection / updating and deposition 5. Cash & Customer Service / NPS and Audit Queries 6. Service branch maintenance and control 7. Need to implement robust QC process at branches to identify and control errors at branch level 8. Need to ensure proper coordination with sales team and raising all the concerns identify by branch ops team for resolution 9. Ensure achievement of defined SLAs & maintain consistency on service levels 10. Ensure minimum defects in the QC check done by back office team 11. Timely resolution of QC hold cases identified by back office team 12. Daily monitoring of end to end process for respective branches 13. Need to have proper engagement with team on frequent basis & address concerns raised by the team on timely manner 14. Fulfilling training needs of employee basis gaps / issues identified through multiple modes QC check, Customer complaints, SLA performance & stakeholder escalations 15. Need to ensure hiring of resources as per defined timelines. 16. Timely completion of training of new hires 17. Necessary infrastructure (System, Workstation etc.) to be provided to new hire on timely basis. Need to coordinate with respective department / functions for fulfilling the requirement 18. Coordination with HO team to ensure timely closure of actionable & implementation of new processes/policies 19. Participate in monthly reviews with regional manager & vertical head 20. Carry out regular branch visits to address location level issues and verify adherence of various processes at Branch level , * 1. Minimum graduation with 4-6 years of experience in Retail Lending Credit and Operations 2. Effective verbal and written communication skills 3. Problem solving skills with strong attention to detail
Keyskills :
sales marketing eneralinsurance directsales agencysales relationshipmanagement businessdevelopment