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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Sales / BDNetwork / System Administration |
| EmploymentType | Full-time |
NTT Global Networks Careers - Assistant Manager - Network Operations (Enterprise) Assistant Manager - Network Operations (Enterprise) Mumbai, India Mumbai, India Description JOB DESCRIPTION Job Title Assistant Manager Enterprise Network Operations Director Network Operation Engineering and Operations PRE- REQUISITE: Hands on of managing global e erprise LAN and WAN environment Strong people management skills Strong desire and leadership skills to drive team to achieve customer satisfaction target Technical hands- on e xperience with , HP/ Aruba and Juniper Reasonable t skills (VLAN, Trunking, Dot1x, various flavors of STP) protocols protocols (RIP, EIGRP, OSPF, BGP), MPLS QoS and Wireless technologies 2. RESPONSIBILITIES: People manager who have a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/ security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. 247 Remote Management and M onitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup Drive t icket resolution work with team and resolve on trouble tickets, handle ticket escalation Creation of Standard Operating Procedure document s Planning and execution of Change Management processes Performance tuning of N etwork devices and creation of S ervice I mprovement P lans Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution Planning and Perform upgrade of firmware Work with Hardware/ Software Vendors to resolve problems Train and Mentor juniors Interface with customer on calls and lead technical meetings Assist is creation of Root Cause analysis (RCA) Provide technical inputs for weekly/ monthly customer service review reports AND CERTIFICATION REQUIRED FOR JOB CCNA, CCNP, JCNIA, JNCIS is desirable. 4. EXPERIENCE: relevant experience 5. EDUCATION: Engineering Degree/ Diploma for recognized University / Board 6. OTHER SKILLS: communication skills written as well as verbal work on core technology platform ITIL process awareness Twitter Widget Iframe You have been redirected to a NTT Global Networks job page,
Keyskills :
tat mis sales accounts banking tilprocess peoplemanagement changemanagement managementskills rootcauseanalysis peoplemanagementskills rootcause customerservice leadershipskills standardoperatingprocedure