| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Back Office Operations,Customer Service (Domestic) |
| EmploymentType | Full-time |
To ensure that full manpower is available so that all Desks are manned as required so that there is NO revenue loss.To ensure that all SLAs pertaining to Operation are being adhered to and achieved.To ensure that all circulars from Process, and all other changes/ directions affecting Processes are understood, and rightly briefed down the line for proper and correct dissemination.To ensure that all actions based on process inputs, messages are executed without any gaps.To create content and ensure changes are updated on the Intranet in time.To continuously monitor the quality of CCE, TLs to identify the quality gaps, if any, and to plan for filling the gaps by either training or replacements in consultation with the Seniors.To collate data/ reports etc, for the shift, analyses, take/ propose corrective actions and ensure proper and timely distribution of MIS. To interact with Process Client on issues of day to day operative nature including escalations.
Keyskills :
workforce performancecall center operationsworkforce managementbanking