Assistant Manager, Workforce Empowerment

Job Description

* Roles and Responsibility Strategy
• Through Workforce Optimization, deliver a consistent balance between Cost and Service goals for the organization across units managed.
• Drive productivity through workforce practices of not just people optimization but also ensuring alignment to spans and layer set at organization level, Seats & other requirements balanced through better scheduling.
Business
• The incumbent will be responsible for partnering with
• Business units and Group Functions
• Country stakeholders
Processes
• Proven track record of executing WFM in BFSI / Third Party BPO with an outlook to drive change
• Deliver Cost reduction targets at the organization level and ensure its embedded well within the Workforce delivery
• Deliver long and short-term staffing requirements; collaborate with business leaders to make staffing decisions that support operational objectives
• Manage various initiatives for increasing Resource Utilization through Seat Management, Productivity Management across business by working with various stakeholders.
People and Talent
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Risk Management
• Proactively provide analysis and recommendations on Operational issues including multi-skilling complimentary queues & advising on appropriate courses of action to correct problems or respond to changes in trends, patterns and business requirements
• Ensure adherence to risk management framework.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Unit Heads of Business units and Group Functions
• Country stakeholders
Our Ideal Candidate
• Qualification Bachelor s degree / Master s degree ( preferred) in Data Science, Information Systems, Statistics, Applied Math.
• Good communication skills both vocal and written
• 10+ Years of relevant experience
Role Specific Technical Competencies
• Workforce Management knowledge areas
• Capacity planning
• Forecasting, Staffing, Scheduling
• Operations Management principles
• Process Improvement
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website www.sc.com/careers ,

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