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Assistant Vice President - Account Management

12.00 to 15.00 Years   Mumbai City   26 Jan, 2023
Medi Assist India Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Assistant Vice President- Account Management- Medi Assist THE COMPANY :Medi Assist aims to deliver informed healthcare decisions to a billion lives connected by our technology, partnerships and human touchExplore more:www.mediassist.in KEY RESPONBILITY : - Establish and maintain good relationship with clients on ongoing basis- Ensure resolution of queries related to Hospital empanelment, Claim Processing, Enrolment and all other life cycle activities of claims. - Hospital empanelment - Compare the network with other insurers and create a priority listing for phase wise empanelment. Review the insurer wish list for upcoming market (business projections) and / or sales grievances from a particular territory- Share the priority list with the provider team to ensure empanelment- Ensure adherence to timelines in terms of empanelment- Roll out wellness programs for corporates and ensure smooth implementation of the same- Connect with the wellness team to monitor the effectiveness of the program in terms of utilization, participation and growth. Review the data with corporates on a quarterly basis and review further action for better utilization of the program by corporate employees- Coordinate with the corporate communication team for mailers pertaining to various initiatives and updates (eg: Covid related information) and ensure customers are well updated- Discuss challenges with respect to empanelment with the customer and suggest recommendations which ensures that customer requirement are met and the upcoming market service- All SLAs to be reviewed with the insurer HO and corporates to ensure no loss of business/revenue - this includes renewals and new business- Internal reviews with Medi Assist Functional Heads of different functions, to ensure smooth service delivery, process improvements and SLA adherence- Daily reviews on outstanding claims with the customer and within the team- Connect with insurers to ensure the exception approvals (claims processing) are in place- Review the dashboards prepared by the team members and ensure the same is shared with the customer- Managing a team of 4-6 members- Ensure soliciting data for serviced claims and timely invoice raised by internal finance team to Client- Any other lifecycle like claim processing, grievance reddressal, Tech enhancements and client grievance management needs :- Regular Monitoring- Feedback Discussion & Internal & External Reviews- Discussion of Internal challenges discussion and resolution- Market feedback and mapping What you must have : - Understand Business Nuances- Effective team & client Management- Process Champion- Create & Implement scalable processes ,

Keyskills :
service deliverygrievance managementlife cyclecomplianceriskslasbankingfinance

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