| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Customer Service (Domestic)Customer Service (International) |
| EmploymentType | Full-time |
To monitor activity for Inbound, Outbound, Backend & Email processes and ensure call centre representatives follow the organization s protocols.Receives inputs from: Call Center ManagerProcess owner : Call center managementProvides Input to, o Partner with Leadership team to enhance Customer Experiences by implementing successful call center programso Identify, Recommend and Support the implementation of various programs for the improvement of call center Qualityo Identify potential quality issues and initiate investigations in coordination with the leadership teamo Meet vendor call centre team weekly to review quality reports, discuss team performance, identify favorable / unfavorable trends, and resolve escalated issueso Handling Customer Queries & meeting Deadlines on daily basis records related to customer, also prepare plan for Audit also.o Supports development of quality assurance strategies, processes, guidelines and control plans which assure quality & enhanced customer experienceo Efficiently gather complete information to access and fulfill customer need.
Keyskills :
handlingcustomerqueries teamperformance qualityassurance email vendor access backend control records outbound assurance leadership performance implementation ACD WorkforceManagement CTI CallCenterDevelopment IEX allcenter