Associate Manager, Client Service GBS,FSS Client Solutions

Job Description

* About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities Processes
• To Input and Authorise Client enquiries received in the system
• To converse with clients efficiently over e-mails and Phone.
• Ensure all timelines are met with accuracy as per agreed SLA with clients.
• Managing the team members effectively, knowledge sharing among team members & developing individual skills of all team members.
• Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI.
• Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues.
• To ensure successful completion of BCP/DR test at required frequencies.
• To escalate issues as they occur or received from clients and coordinate communication to senior stakeholders.
• Co-ordinate various testing in respect of new application and processes relating to Client Services activities and check reports for confirmation and sign-off.
• Handling Internal and External Auditors and clarifying all queries in a timely manner.
• Managing KCSA related queries,
• To support Migration of the new activities.
• Complete all mandatory e-learning as and when it required.
People and Talent
• Collaborative skills and should be able to work with staff across locations and grades.
Risk Management
• To ensure all control/operating procedure and documentations are properly followed.
• To ensure compliance to all established procedures, regulations and the Group Guidelines.
• To keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication.
Governance
• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Business partners across countries, Central operations, GBS SSO Management team and Larger SSO team.
Our Ideal Candidate
• 3-4 years of relevant work experience in the following areas:
  • Worked in Operations Processing team and have experience in processing complex transations
  • Knowledge of allied products like Fund services and reference data will be an added advantage.
  • Stake holder management
  • Need to work closely with I.T team to resolve the system issues, should be able to articulate properly the same to senior staff in the I.T forum s.
• Knowledge of Custody operations, Securities Settlements, Corporate Actions, Financial Market Operations.
• Excellent oral / written communication skills . Ability to converse and interact with Global clients over e-mail and Phone. The person should also have good understanding and operational experience in both the Core Custody process (Settlement / Corporate Actions ) , problem solving , analytical abilities and foreseeing the client requirements.
• The candidate should have minimum of 2-3 years in a client facing role.
• The candidate should have been responsible for process management like work allocation, LA / TAT management of client queries, Incident Management monitoring work queues, intra/end-of-day controls, etc
• Exposure to Multi-market Settlement and Asset Servicing operations involving Mandatory and Voluntary corporate actions, SWIFT messaging and fund transfers. Hands on experience in handling ICSD systems viz., Clearstream / Euroclear would be added advantage.
• Flexible in shifts.
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salesmanagementmiscustomer relationsqualitycompany secretarial workfund servicesreference dataasset servicingproblem solvingswift messagingclient servicessenior management