hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Associate Manager - Quality

3.00 to 4.00 Years   Mumbai City   15 Dec, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD,Quality (QA-QC)
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesEmbed customer centric behaviour in all transactional and operational delivery processes to ensure we build and maintain a differentiated service model that is perceived as consistently superior to competition, therein contributing to maximizing the profitability and market share for the Bank

  • Focus on Quality Assurance and improvement of processes within Client Care Centre
  • Work closely with the Training & Operations teams to achieve / improve business KPIs
  • Monitor calls to improve Quality of Interactions with Customer
  • Provide qualitative and specific feedback to drive performance
  • Identify gaps and initiate process improvements
  • Identify Need based training requirements
  • Focus on reduction of errors and share RCA basis the Escalations, Repeats & Complaints.
  • Conduct/Attend Call Calibration sessions with QA, training and operations team.
  • Ensure process adherence and audit preparedness.
  • Explore ways to improve value-added service and ensure superior service delivery through robust and customer centric processes.
  • Conduct Mystery Calls to assess awareness & knowledge levels
  • Support Certification and incubation of new hires
  • Contribute significantly towards achievement of key service metrics - FCR / RTF/CSAT
  • Support Business objectives & priorities (Handle calls, conduct Escalation RCA)
  • Contribute/Support Business Projects
  • Improvement in the performance/quality benchmarks and overall quality of service provided
Our Ideal Candidate
  • Banking & Cards skills preferred
  • Knowledge of UAE Inbound processes will be an added advantage
  • Person applying should be flexible to stretch and work across different calendars of UAE
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salesmanagementmiscustomer relationsqualityquality of servicemarket shareservice deliverycustomer centricquality assurancecall calibration

APPLY NOW

Associate Manager - Quality Related Jobs

© 2019 Hireejobs All Rights Reserved