Associate Manager, Trade Operations

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

• Exhibit qualities which demonstrate the Group s strategy.
• To treat Customer s with Human touch and understand the importance at every business stage.
• To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.

Business

• To establish and maintain a close working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To be aware of the business targets and ensure compliance.
• To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.

Processes

• Perform post-transaction review of client and/or transactional alerts, reports in an attempt to identify fraud and/or client behaviour that may help pre-empt fraud.
• Perform necessary investigation and escalate to relevant stakeholders as per group guidelines, in case of a concern
• Ensure that appropriate systems, procedures and controls are in place in line with the existing policies and are adhered to in reviewing and uploading the alerts in applicable Trade Fraud risk system
• Ensure timely review and escalation of concerns to relevant stakeholders
• To ensure that all documents are accurately checked, processed and released in compliance with statutory regulatory and internal operational instructions
• Ensure alerts are reviewed and completed as per the PPG/CA/Departmental Operating Instructions/Group Trade circulars/Standards/other applicable group guidelines and within the timeline and accuracy standards specified.
• Ensure alerts are handled within the approved authority limits at all times, on a continual basis.
• Continuous improvement in productivity to the standards prescribed for the processes from time to time.
• Coordinate BCP / DR testing in addition to taking appropriate measure for managing a crisis situation

• Comply with Group AML/Fraud risk management policies/ procedures/ standards to the extent applicable and escalate any unusual/complex transaction on the AML/Fraud aspect to FCSO/FCC.
• Coordinate IT initiatives/issues with respect to TIU
• Support hubbing of TIU activities for non-hubbed markets as and when migrated
• Coordinate and support roll out of new alerts/other initiatives as and when rolled out.
• Undertake domestic/ international certifications relating to AML/Fraud risk as appropriate.
• Initiate and drive operational excellence activities as applicable.
• Help the TIU team in securing Acceptable audit ratings for the unit and ensure timely resolution of audit and Fraud risk related issues
• Ensure completion of the organization ILDP program

People and Talent

• To ensure the team is well managed, planning for the day/week.
• To ensure planned leaves and enough back-ups created for seamless business delivery.
• To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings.
• To ensure the motivation levels of the Staff is kept high always.
• To encourage Staff to participate in C3, CSR activities.

Risk Management

• Upholding the Values of the Group and Company at all times.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• To identify risk on a continual basis and derive mitigants on a sustained basis.

Governance

• Comply with Group Sanctions Policy and Procedures.
• Comply with Local Sanctions Policy and Procedures, if any.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Trade Operations Team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates.

Other Responsibilities

• To identify Continuous Improvement initiatives in simplifying the processes, procedures applying LEAN techniques.
• To identify standardization opportunities.
• To actively participate in the C3 initiatives.
• To enthusiastically participate in the Quality initiatives of the organization and achieve expected results in the workplace.

Our Ideal Candidate

• Academic Qualification: Bcom / MCom / MBA / BE with relevant experience of 8+ years in Trade Finance and Fraud risk management
• Relevant Trade Certification such as CDCS, CSDG, CITF as applicable to the role.
• Trade Level II & III certification completion.
• Sanction/AML/Fraud risk Training & certification.
• MS Office proficiency - specifically Excel and power point
• Knowledge on SCB systems will be an added advantage
• Effective collaborative skills that contribute to positive working relationships with counterparts across the team
• Good written and verbal communication skills.
• Good judgement
• An inquisitive approach to practices and procedures.
• Personal authority and integrity.
• Independence and resilience.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salesmanagementmiscustomer relationsqualitytrade financerisk managementfinancial marketsquality initiativesverbal communicationbusiness requirements