Associate Manager Warranty Analytics

Job Description

To maintain quality and service standards in support of the contracted Service Level AgreementGradually build basic analytical competency in the team by calibrating outcome with client analystsTo build, sustain and motivate a high performance teamSupport SWA Analyst Junior in the following activitieso Conduct warranty emerging issue detection and support root cause analysis using SAS Warranty Analytics (SWA) toolo Perform warranty data statistical analysis to support reliability and product engineers in problem detection and resolutiono Create Evidence Packages and Problem Statements to document analytics findings and make them available to the problem resolution stakeholderso Drive problem resolution cycle time reductionPluso Support ad- hoc analytics requests not available in SWAo Conduct more complex analysis requiring additional tools such as: SAS Enterprise Guide, SAS Enterprise Miner, SAS Text Miner, SAS Base programming. o Program and automate custom analysis and reports in Enterprise Guide and SAS Base to analytics enhance tool set used by Analysts Junioro Train Analysts Junior in sophisticated warranty and statistical analytics techniqueso Maintain SWA configurable parameters to optimize emerging issue detection(Emerging issue =product failure identified by the customer of heavy equipment, vehicles, and machinery)Main AccountabilitiesOperational ResponsibilitiesImplement practices and metrics to improve operational efficienciesExpert Analyst Operational ResponsibilitiesEmerging issue identification and prioritizationo Monitor performance of SWA emerging issue alerts. o Optimize parameters in SWA to maximize issue detection and minimize false alarms (define false alarm probabilities, define thresholds, create run groups: grouping of data to be analyzed against different sets of analysis options)o Discuss detection methodologies with reliability engineers to design new rules and methodologies beyond SWA detection capabilitieso Leverage root causes identified during Problem Resolution process to create new rules to automate emerging issue detectiono Observe Emerging Issue detection process and look for ways to continuously improve itSupport ad- hoc complex analysis not supported by SWA and continuously improve root cause analysis methodology and tool seto Leverage multiple SAS tools to conduct more complex warranty analysis: SAS Enterprise Guide, SAS Enterprise Miner, SAS Text Miner, SAS Base programming. o Automate ad- hoc complex analysis proven useful to enable Junior analyst to use them on a recurrent basis. Main AccountabilitiesTrain Junior Analyst on new ad- hoc analysis developed by Analyst Experts. o Explore new root cause analysis methodologies with warranty expert analysts and reliability engineers as a way to continuously improve the warranty analytics team capabilitiesMonitor and interpret process KPI sGuide and mentor Analysts Juniors in their path to become Analysts ExpertsPeople Management ResponsibilitiesNeed to be a good team player and lead, involve the team members for smooth day to day operationWork with managers to allocate workload and assignments to the teamAccountable for coaching, mentoring and motivating managers and specialistsManage and develop career goals both short term and long term for Specialists and ManagersProvide feedback and help team members in process improvements and KT the process as required. Participate in conducting health assessments and improvement opportunities and audits for the project on a periodic basis and communicate to management and key stakeholders,

Keyskills :
saskpibasicdesigncoachingwarrantysetrootalarmsmetricsoptionsjunianalysisbasesas