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Associate_Operations

1.00 to 2.00 Years   Mumbai City   15 May, 2020
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

To ensure seamless and timely delivery based on agreed standards on accuracy and productivityJob DimensionsKnowledge and ExpertiseBasicJob ComplexityDefined and routineClient Relationships / Communication SkillsTacticalPeople Management and Strategic ImpactEntry level team memberFinancial ImpactGeographical ImpactLevel 5 - 1 Sub Function, All Business Unit, GlobalPrincipal AccountabilitiesDelivery Management

  • To ensure timely delivery based on the agreed standards on accuracy and productivity
Process Management
  • Regularly update process manuals
Process Audits
  • Conduct regular process audits
  • Adhere to audit sampling guidelines
Compliance
  • Ensure adherence to policies & procedures as per organization s standards and laid out SOPs
ContextOperating EnvironmentJLT India is a wholly owned subsidiary of Jardine Lloyd Thompson group (JLT). The JLT group has two main lines of business Employee Benefits and Insurance Broking and has its presence through owned companies in over 36 countries and through a network its presence is in over 100 countries.The IBA team primarily services the Client, Insurer and Third party teams. Also, it is responsible for managing Insurance and Reinsurance businesses. Accountable for collection & settlement of premium/claims from clients/insurers and query management.The Associates are required toensure seamless and timely delivery based on agreed standards on accuracy and productivity. Framework & Boundaries
  • Master Service Agreement and SLAs signed off with operating companies
  • Relevant regulatory authorities like FCA / FSR, the Pensions Trust, DWP, etc.
  • SOPs and Company policies
OrganizationRelationshipsSubordinates
  • NA
Superiors
  • Need based team meetings to discuss process updates
  • Monthly one on one meetings with the RM to review performance
  • Need based / escalation based interactions with the RM
OthersWithin the company:
  • Need based interactions with stakeholders in the UK
  • Upstream teams like Premium & Claim processing teams
Outside the company:
    • IB: Intermediaries like Xchanging and the underwriters
    Person SpecificationsEducationEssential: Graduate in any fieldDesirable:Work QualificationsEssential:Desirable:TrainingEssential:Desirable:ExperienceEssential:
    • 1 to 2 years of experience in operations in financial services or off shore processing organizations
    Desirable:KnowledgeEssential:
    • Understanding of insurance and/or financial services sectors
    • Desirable: Fundamentals of operations management
    Skills & AbilitiesEssential:
    • Analytical ability
    • Communication
    • Planning and Organizing
    • MS Office skills
      • Precision based approach
    ,

    Keyskills :
    associates script education process communication framework collection management php delivery java operations environment ul slas skills office

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