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Associate Senior Assocaite International

3.00 to 6.00 Years   Mumbai City   17 Sep, 2019
Wills Tower Watson
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

*KPI Management

  • To handle various activities within the Placement and Billing process and to ensure that team meets its business requirements on a daily basis.
  • To ensure that all parameters of performance in terms of KCO s / SLAs are met.
  • Process critical activities with high levels of accuracy
  • Prioritize and organize work on a daily basis according to business priorities
  • Develop an in depth understanding of the technical aspects of the process
  • Ensure adherence to the Willis service standard (Willis Excellence Model).
  • Ensure ongoing, sustainable and dynamic relationships with stakeholders whilst managing their
expectations. To update work tracker and time tracking tools accurately and on real time basis.Diaries to be actioned real time.U/w, Client, Broker queries to be actionedFollow up with the Carrier on the Clients behalfTo eliminate unwarranted queries to UKSME within the team, evidence the same via emails anddiscussions.
  • To ensure any feedback (including breach/errors) found in the process is informed to the team Manager at that very instance.
  • To be flexible and ensure business needs are met all times, and must to be open to assist the team and outside the team, when required.
  • Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.
Operations Management/Operational Effectiveness
  • Participate and contribute in team huddles.
  • Proactively support key initiatives that have been delivered to implement change.
  • To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.
Relationship management
  • Ensure ongoing, effective relationships with stakeholders (Internal/external)
, Any Graduate / Post Graduate

Keyskills :
timetracking billingprocess businessrequirements slas business placement adherence management globalHCM LeaveofAbsenceManagement tatut perf mance HCMProcessesF ms

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