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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Dear Candidate,Greetings of the day!We are Opening forAsst ManagerJob descriptionActive participation in Incident Management. In case of Sev1 incidents, validate from production floor all the artifacts and extract details like PingTrace Route and initiate troubleshooting session with all platforms to isolate the problem.Ensurecompletionadditionmodificationof Backup is managed & monitored daily. Catering to restoration of data on requests received from Business.Supporting new Transitions on Image & Desktops Readiness.Ensuring all PCI, HIPPA accounts are IT security compliant as per PCI, HIPPA etc. guidelines.All security controls are implemented starting from Active Directory group policy deployment on all production desktops.BCP test for IT infrastructure, linksfirewalls specific to all accounts. Performing failover tests for Firewall, Network, Servers ADDNSDHCP services, PA & BA switch testing to ensure we are compliant with BCP guidelines and contractual obligations to the customer.Ensuring compliance & security for the site. Maintaining system compliance & audits as per COPC, ISO 27001 etc. standards & ensure 100% contract compliance.L2 support for all network, server & voice infrastructure for CNX and client owned equipments as applicable.SSAE activity.PGP Desktops Validation, OU Users Policy Validation & Computer OU Policy validation.Tickets review of all pending tickets.Site Hardening testing.Validating these controls like printer permissions, AD Users & computers permissions for restriction of c: drive permission, saving rights, software installation rights & software deployment on desktops.Validation & updation of images & documents on Tivoli servers to ensure all images are updated with latest patches, customer software, Service Packs etc.Measure & support bw consumption of accounts and monthly reporting.Validation of Client AssetSoftware with client and ensuring all these assets are a part of inventory.UpdatingDailyMonthlyQuarterlyHalfYearlyYearly Health Checklist.Managing Local DNS DHCPFile serverTivoli server for service delivery location as day - to - day operation to support Business.Achieving and Maintaining high IT VOC scores. Action planning for identified reas.Rotational Shifts, willing to work predominantly in night shifts, 247 environmentQualifications and Experience Required6.5+ years experience supporting desktoplaptop hardware and software in a Windows - based PCLAN environment or equivalentBachelors DegreePost Graduate (In ITComputerApplicationsElectronics)ITIL V3, MCSE, CCNA or similar certifications requiredKnowledge of Windows, Network, VoiceKnowledge of ITIL V3 FrameworkProven problem management, incident management, customerclient management, change management, RCA and ticket analysis experience.Interm diate understanding of Enterprise Networks, Active Directory set up & Windows serversDemonstrable experience in ticket resolution using Remedy and ITIL based framework, maintaining systems compliance and audits as per ISOIEC 27001:2013, ISO 22301 Business Continuity & PCIRegards,HR Team
Keyskills :
active directorymcse windowslan ccnatroubleshooting firewalldns dhcp