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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Act as single window support to, - Key Accounts Management team for key account complaint logging, assignment & tracking - Unnamed Vehicle Chassis Linked Driver Insurance for all customer complaint logging, assignment & tracking and coordination with the Insurance AgencyDaily tracking of complaints & followup with concerned dealer and department for issue resolution within pre-determined timeline.Updation of current issue status, action taken & Closure in system.Support & monitor Escalation of issue if issue is not resolved within timeline.Coordinate with HQ & KAM team for faster issue resolutionCommunicate with customer for status updation and feedbackMonthly / weekly MIS generationDevelopment of SOP for all CAC processes, driving process improvement to enhance customer satisfactionTraining, competency development of the Customer Assistance Center AgentsCustomer feedback collection,
Keyskills :
managementompetencydevelopmentcustomerassistance