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Asst Manager,Manager and Service Support

3.00 to 8.00 Years   Mumbai City   13 Aug, 2019
Talent Corner Hr Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryEngineering / Construction
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

  • Job Summary
  • We are looking for an ambitious and energetic Service Manager who can manage a team of about 8-10 people.
  • The goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients.
  • The company is a market leader in the field of vehicle safety systems such as heavy duty rear view camera solutions, driver sleep detection systems, pedestrian alert systems.
  • The company has to carry out demonstrations & installations of Safety solutions/products on mobile equipment across India in a plant/warehouse/mines/ports.
  • Pleasing personality and decent communication
Joblocation: MumbaiReporting to: CEO
  • Responsibilities and Duties
  • PAN India level installations & demonstrations of the above mentioned systems.
  • Will be required to travel extensively.
  • Handling warranty claims and settling the same in a time bound manner with customers
  • Raising warranty claims on suppliers and ensuring they are settled on priority
  • To allocate service engineers for installation and commissioning of safety components like Rear View Camera systems, proximity warning system.
  • Develop a growth strategy focused on customer satisfaction through service/after sales support.
  • Conduct research to identify new service strategies.
  • Keep records of Replacements, repairs, customer complaints etc.
  • Provide trustworthy feedback and after-sales support.
  • Develop entry level staff into valuable service technicians.
  • Required Experience, Skills and Qualifications
  • Industries served: Mining, Construction, Material Handling, Ports, logistics.
  • Having knowledge / expertise in Automotive Electronics would be an added advantage
  • Trouble shooting of products like rear view camera system / reverse sensor/ surveillance cameras / mobile dvr/ and so on.
  • Should be able to lead and motivate a team of 8 to 10 service engineers
  • Experience in customer support is a plus.
  • Decent Knowledge in MS Office.
  • Ability to pinpoint issues and proactively take initiative.
  • Good communication; written and oral talent.
  • Being proactive and independent; and possessing the skills to adapt to dynamic business circumstance are qualities expected.
  • Ability to train, and mentor other workers to foster the growth of the business.
  • Ability to build rapport.
  • Time management and planning skill.
Qualifications : BE Electrical/ Instrumentation/ Electronics (Diploma will also do)

Keyskills :
mobileportsminingcameraustomersatisfactioncustomersupportmaterialhandlingautomotiveelectronicsheavydutymobileequipmentcustomercomplaints

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