AVP Ops SSC Reconciliation

Job Description

Position Purpose SSC over the last 4 years have grown in Size & has clients across Business lines in Corporate Institutional Banking and beyond (Company Fortis, Wealth Management). Clients today include multiple branches of BP2S & CIB supporting mainly Custody, MO, FA, DFS, FDS/ TA, IA, Corporate Banking, Global Markets. With the increase in Client Base & a huge pipe line of Clients, there is a need for the SSC to have a specific focus around the client impacts, to develop the client relationship. This becomes more and more important as the SSC is servicing not only internal but also external Clients. He/ She would have to handle a team of 80- 90 with appropriate structure & governance. The candidate is accountable to manage the daily operations/ workflow within the business group and helps the team in achieving the process deliverables. Solid technical understanding of the business is expected, including strong knowledge of Reconciliation system.Demonstrated commitment to continuous process improvement is a key driver and prior exposure to Lean and Six Sigma is welcome.He/ She should be able to articulate himself well and communicate well across all levels in the organization. Key Activities :To manage the relationship with the existing client delivery To build a strong team to support current & future needs of SSC To Manage KPI s & KRI s of the process Be proactive in understanding the roadmap for SSC and ensure the team is prepared to serve them better To represent SSC to the internal & external Clients highlighting the value addition achieved & projecting the value addition that SSC could bring in. Responsibilities Managing Existing relationship

• The candidate has to closely work with the Company Branches to maintain the existing relationship & also to understand their future needs
• To participate in Service review s with Senior Management
• To create & maintain a dashboard to be presented to the Business heads / Process owners on the service level & Value addition
• To track satisfaction levels with Internal & external clients & seek feedback for improvement of SSC

Managing Service Delivery

• Ensure performance of the daily Nostros, Internal & Securities accounts reconciliation
• Defining & managing a range of daily, weekly, monthly controls to ensure completeness of processing and that any inappropriate postings, matching etc. is identified and resolved promptly.
• Providing user training as required, improving the understanding of the control aspects of reconciliation
• Analyzing trends in process exceptions identify root causes and implement solutions.
• Drive & support new initiatives &various ad-hoc projects
• Manage Escalations and resolve aged items
• Drive improvement in STP
• Accountable be maintaining up to date procedures and SLA for the process that are supported
• Conduct Process confirmations & ensure adherence to procedures
• Work with business teams to resolve risky breaks & manage the expectations as well as improve the overall process
• Manage Incidents by working to identify root cause & implement appropriate preventive measures
• Adhere to the risk framework for all the processes managed
• Maintain Communication Channels with internal peer groups.
• Develop people by training them on business knowledge & coaching them on necessary skill sets for their career growth
• Conduct regular meetings & provide feedback
• Manage Appraisal discussions
• Manage Budget process in terms of HC & appraisal review
• Manage conflicts
• Roll out appropriate governance to drive smooth flow of business
• Ensure Audit requirements are met

Supporting New Onboarding s

• Interact with the functional process owners to understand their road map & the impacts to SSC Reconciliations
• Define , review & validate operating models
• Conduct due diligence on any new process to ensure we understand the process & business. Operational readiness to be validated
• Accountable of service delivery for all new onboarding s
• Projects to be managed in a structured manner with appropriate governance
• Keep updated on market / industry standards & changes to manage BAU in efficient way without Risk
• Participate in global forums to better understand the Business needs & device strategy to manage expectations
• Closely work with Project teams to ensure the team is operationally ready to support the client journey
• Maintaining Clear documentation of Scope & Operating model of new on boarding
• Be a central point of contact until onboarding the business line into SSC
• Follow up on the service quality

Technical and Behavioral Competencies requiredKnowledge of business, products, risks, tools Proficient in Microsoft Office Applications and strong MS-Word & Excel skills requiredPrioritizes, multiple tasks, and meets strict deadlines.Strong analytical, detail orientation, service commitment, and solid organizational and interpersonal skills.Prepared to travel if required.Must be prepared to work in any shifts.Supervise, Monitor, Control and Co-ordinate all activities in the department.Client focusWorking togetherPractically adapts theory and experience to circumstances Pro-active, self-starter that takes initiative without being promptedPresentation skills to the ClientAbility to plan, organize and communicateAble to anticipate problems, able to distinguish material from non-material items in making decisionsDemonstration of innovative/creative thinking, problem-solving and taking initiativeAbility to network with People Adaptability to changing environments & be a Change NavigatorExerts an influence on others, directing and mobilizing them towards the desired objectiveCompetent strategic thinker with the ability to create and implement solutionsGood written and oral communication skills in EnglishLead and motivate the employees in the department.Identify and develop succession plan. Specific Qualifications (if required)Possess Master s Degree15+ Years of experience with minimum 8 years of relevant experience

SSC reconciliations has its operations in India across Chennai & Mumbai.

The candidate would be handling the cash & securities reconciliation process & MIS on regular basis. He will be responsible for interacting with Line Managers and the clients of Company and needs to provide high quality of service to the internal/ external clients.

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Keyskills :
qualityofservice continuousprocessimprovement sixsigma rootcause duediligence servicelevel usertraining projectteams budgetprocess problemsolving servicequality clientdelivery servicedelivery microsoftoffice operatingmodels externalclients