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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Responsible for overall delivery of Enterprise Operations team (Windows, Unix, Database and Middleware leads) in coordination with App Support.Works with and drives forward improvements within the managed teamsActs as a referral point for issues, escalations and complaints.Crisis ManagementManages and contribute OTACE/CSAT for owned services.Ensures and maintain platform services uptimeProvides analysis, feedback and actions based on trends, root cause analysis and other reports.Drive and participate in various service excellence initiatives.Team management / ramp up/ ramp down, skills retention, attrition management and appraisals.Manage people performance, skills, motivation and growthGood knowledge of System Administration on Windows, Unix, Database and Middleware products,Knowledge in Security Management by server hardening, Patch Management, Vulnerability fixingGood knowledge on ITIL process and PracticesBasic Knowledge on SAN / NAS storage management will have added advantageHas budget responsibility for Servers Hardware and OS Services including assigned staff, other operational expenses and capital plans for basis business growth.Provide leadership in the areas of problem identification and resolution, answering questions and providing adviceCoordinate problem resolution with IT subject matter experts, other departments or outside vendors as appropriate. Track and report recurring problems and assign personnel for appropriate follow up to resolve the issues. Manage projects and report on status of projects and resources.Provide ongoing support and management of department staff, including coaching, motivating, evaluating, and disciplining.F amiliarity with control & management tools viz Altiris, TSM, SSM , DLP etc.Manage BCP and DR drills for the bankRequired Experience10 to 15 years experience in managing enterprise operations teamExperienced people leader with relevant technical skills to lead the teamProven ability to mentor and grow the skill set of team membersExcellent communication, customer service, organizational, project and personnel management skillsIndependent thinking and ability to demonstrate good judgment required,
Keyskills :
windowstroubleshooting linuxmanagement windows serverroot cause analysis subject matter expertsroot cause