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Backup Analyst

2.00 to 3.00 Years   Mumbai City   30 Dec, 2019
Travelex India
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

Role purposeResponsible for the management, configuration, maintenance and support of an EMC based Enterprise level Datacenter Backup environment.Managing a new EMC Data Domain and Networker solution and also maintaining and supporting installations of CA ArcServe r15/16, Symantec Net Backup and Tivoli TSM.Key accountabilitiesTechnical Activities

  • Ensure that all backup related calls are resolved within specified SLA s.
  • Providing regular updates relating to incidents and their resolution
  • Appropriate liaison with the support teams and 3rd parties to ensure problems are resolved within SLA.
  • Ensure accurate management reporting is distributed to relevant parties
  • When appropriate ensure proper escalation procedures are followed relating to backup/recovery issues
  • Proactively monitor the media capacity and throughput capability of the backup environments.
  • Ensure that all necessary documentation is kept up to date.
  • Deliver out of hours support through the On Call rota
  • Ensure that necessary morning checks and reports are completed with actions completed as and when required
  • Thorough and effective use of operational procedures
  • Ensure any enhancement and project work is delivered to the agreed scope and on time and within budget (SLA)
  • Comply with departmental policies (i.e. change control, security standards)
  • Comply with policy, audit and legal requirements such as Health & Safety, Data Protection Act and follow company policies.
  • Working across Travelex worldwide
Experience and personal qualitiesWorking Hours :Relationship management
  • Identify, recognize and acknowledge IT management and stakeholders
  • Determine their influence and interest in BAU and strategic goals
  • Establish communication channel with relevant stakeholders
  • Set the goals at individual and team level to meet management expectations
  • Plan, execute and share the progress with the management
Communication
  • Excellent written and oral communication skills
  • Excellent listening and interpersonal skills
  • Logical thinking and efficient
  • Keen attention to detail
  • Ability to conduct research into systems issues and products as required
  • Ability to communicate ideas in both technical and user-friendly language
General
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment.
Essential
  • Good level of spoken and written English
  • Able to demonstrate high attention to detail in all aspects of the role
  • Excellent interpersonal skills (both verbal and written). Ability to communicate with business users, project team members, developers, IT and Business management.
  • Meet deadlines and able to work well under pressure
  • Good team player
Desirable:Preferred Technical Skills
  • Worked in large datacentre, remote support/coordination environment (financial domain)
  • Experience with CA Arcserve, Symantec Netbackup, Tivoli TSM and Commvault Simpana
  • Experience in designing and implementing backup solutions
  • Accreditation in Enterprise Backup technologies
  • The ability to train and mentor junior team members and colleagues on areas of expertise
  • Familiarity with IT Security implementation and Business Continuity Management
  • Good technical and process documentation skills
  • Interested in learning/evaluating new technologies/skills
11.30 am to 8.30 pm IST,

Keyskills :
dataprotectionact datacenter itsecurity datadomain itmanagement changecontrol customerservice projectadministration securityimplementation symantecnetbackup anagementreportingprocessdocumentation

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