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BANK HIRING FOR PHONE BANKING OFFICERS /FRESHERS/EXPERIENCED

3.00 to 8.00 Years   Mumbai City   30 May, 2019
Hy Fly Consultancy Hiring For Hy Fly Consultancy
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

Phone Banking Officer #MumbaiResponsible Service Manager for assigned Preferred & Clients in Contact Center (Banking & Credit Cards)

  • Manage Inbound Calls & emails to service customers and make outbound calls where necessary.
  • Responds to customers queries, updates customers details.
Manages expectations & other related services offered by Bank to resolves any queries.Primary Purpose:* Ensure all complaints received from Clients are handled appropriately per prescribed procedures* Ensure accurate and timely servicing of all transactions with nil error rate* Ensure adherence to regulatory guidelines* Execute tasks (end-to-end) covering similar areas, which may be delegated* Communicate proactive with clients on all important mattersWill be required to actively engage with various parts of the Bank to achieve desired quality results.Service & OperationsWe are hiring for Phone Banking Officer for leading bank for Mumbai Location Profile - Phone Banking ExecutiveExperience - Min 2 years Outbound/Telesales experience.Package upto 3.5LPA CTCExperience - 2 years in outbound / TeleSalesGrade Offered -M2 (Deputy Manager)Shifts - Flexible to work 9 hours shift (9.30 to 6.30 PM Fixed shift )Two weekly offs with one Fixed Sunday off and other rotational offLocation - Navi Mumbai, ThaneTo exclusively handle Wealth/Privy o calls- schedule equivalent experience profiles fromother competitorsMeasure of outcomes NPS, Service Level, Service QualityNon Banking Candidates Can also ApplyImmediate Joining!ApproachIf you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos9773553319 - Priya9022157571 - SarahOr email your resume on hyflyjobz@gmail.comwith subject Line Phone Banking Officer - Bank PayrollHy Fly ConsultancyFree Placement / No Registration Charge

Keyskills :
communicationeducationbankingsalesfficercustomervoiceservicephone

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