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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | ustomer Service (Domestic) |
| EmploymentType | Full-time |
Unique Contacts to the Portfolio Customers - VRM needs to contact unique set of around 30-35 customers of their portfolio each day and do relationship building.In the process of the conversation VRM to address queries/complains & provide 100% resolutions too.All these interactions are to be captured in CRM and any service/sales outcomes during the call is supposed to be followed upTriggers - VRMs also get alerts for the mentioned portfolio customers for Birthdays/Any particular Events related triggers/Any particular campaigns and they are suppose to contact the customers and during the conversation they are suppose to enquire about the desired informationPromotion of Digital Banking Platforms - VRMs while having conversations with the customers are suppose to educate/encourage customers to use the various Digital mediums/platforms that are available for the banking transactions/needs.Follow ups of Customer Requests/Complains/Sales Lead - VRMs to also maintain details of customer requests/complains/leads and follow up on the same on in coordination with their respectiveTeam Managers/Sales Manager/Complain Manager for customer satisfaction and offer fulfilmentMail Management - Since portfolio customers may write back to the VRMs official email ids in regards to their requirement/complains hence VRMs are also suppose to devote time hourly/bi-hourly on mail management too. Important process change/product launch/objectives of the Channel & Bank overall also comes in regularly on email hence mail management is a very important activity for the VRMs throughout the dayMIS Reporting - Daily MIS is maintained by each VRMs on the activity that they have done throughout the day & report the same in regular intervalsTraining Sessions - Daily huddles with the Training & Quality Team on the process change/product launches/system knowledge/Quality feedbacks are also conducted and VRMs are supposed to be a part of the same for their betterment.Finance Co Payroll - Customer Service Agent-Day Shift Salary 25K call 7738521154- PriyaOr email your resume on hyflyjobz@gmail.comHy Fly Consultancywww.hyfly.inFree Placement / No ChargesDesignation: Relationship ManagerDepartment: Sales (Telesales)Industry: Financial CorporateJob Role:Make Calls to the customers seeking for financial support in terms of Home Loan, Personal Loan, Business LoanCheck their credit scores & help them to avail the loanIn case the credit scores are not good enough then cross sell a package (in which the company will help them to increase their credit scores) & in turn the client will get the loan9.30 to 6.30 JobSunday Fix offAlternate Saturday OffSalary Range: Rs.17,500 to Rs.24,500 in hand + Incentives upto Rs.50,000 per monthDesired Profile & Key Skills Required:Graduate Pass, Post Graduate Appeared or Pass, Experience in BPO - Outbound is a must, Telesales skills, grammatically correct English - written & oral, Basic computer skills, Typing speed of atleast 20 w.p.m., basic knowledge about Telesales
Keyskills :
financesalestelemarketingtelesalestypingpayrollaviationsupportenglishmobilebankinginboundcallsinboundtellecallingcustomerinboundsalesdomesticcallingdomesticbpointernationalvoiceserviceoutboundcallingoutboundsalesvoiceprocesscustomerre