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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
The Services Renewal Specialists will be responsible for driving renewals of Business Critical Services (BCS) and other recurring offers within Cisco s Customer Experience (CX) services portfolio. Renewal specialists engage customers alongside CX, integrated sales, renewals management, and channel partner team members to renew and expand customer investment in Cisco s recurring offers. The renewal specialist drives a successful customer renewal experience by sharing customer value propositions for services offers, highlighting compelling migration and expansion options, addressing objections & competitive risks, detailing purchase/pricing options, and facilitating smooth renewal sales transaction processes. In this role, you will build direct relationships with sales and services teams, CX business unit product management teams, customers, and partners to improve renewal revenue retention and ARR (annual recurring revenue) growth for BCS and other recurring services offers. Finally, you will be accountable for onboarding and integrating new offers into the CX renewals portfolio.Responsibilities Include:
Keyskills :
life cyclepop cultureit operationsservice salespublic sectorbusiness casecustomer valueimpact analysisservice deliverysales enablement