BG Delivery Manager

Job Description

Join us in creating the technology that helps the world act together We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work. The team youll be part of NI Customer Delivery India As BG Delivery Manager, you will be in charge of the delivery process within NI RDC for all aspects related to contracts execution (including HW, SW and Services) on assigned scope with large business volume, high complexity and/or geographical distribution. He will take the ownership for Delivery execution, put in place the right strategy and governance to insure customer intimacy & Quality of Deliverables Acts as a business enabler during project execution and as the single Nokia interface for the customer and all project stakeholders for the contract. Main Responsibilities are:-
• Owns within NI the delivery process for all aspects related to contract execution (including HW, SW and Services) on assigned scope with large business volume and/ or high complexity and/ or geographical distribution.
• Is accountable for revenue and profit in line with Nokia Mode of Operations (MoO).
• Organizes and leads the customer contract execution organization for the geography
• Manage a matrixed team of project managers and delivery staff
• Is responsible for project execution performance with respect to financial and operational KPIs such as cost, timelines, revenue, project assets, and customer satisfaction.
• Owns and manages customer relationship for assigned scope in services, delivery and performance areas.
• Is the primary contact within Nokia for planning and execution, resource allocation, prioritization and escalation topics for all phases of Execute process.
• Is responsible for end-to-end planning, and communication of financial and operational performance.
• Ensures contract execution is based on Nokia Project Management methodology and applicable BG guidelines and processes.
• Approves project handover from Cx team (G6) and is stakeholder for information on preceding sales process gates (G3, G4, G5).
• Drives for continuous efficiency improvement in terms of cost adherence and cash to optimise projects operational performance.
• Anticipates risks and evaluates related financial and customer satisfaction impacts.
• Ensures efficient claim management.
• Ensures services execution comply with quality and health / safety requirements.
• Seeks to define new opportunities to expand and renew contracts with the customer.
• Contributes to additional services business/ solution creation. For cross BG customer topics.
• Drive Customer Satisfaction through the established survey mechanisms and by providing services that are fully compliant with the SLA/KPI
• Ensures contract execution performance (KPIs, cost, timelines, revenue recognition, project assets)
• Project Asset Rotation Days (PARD) reduction
Knowledges and Experiences:
• In-depth knowledge about NI organization, product, services and solutions
• Management experience across several functional areas or businesses.
• Proven Knowledge and strong understanding of Project Management Tools and Methodology
• Excellent communication skills, both oral and written
• Ability to effectively influence internal and external stakeholders.
• Ability to communicate with customers exec level (CxOs)
• Mastery of a specific professional discipline combining deep knowledge of theory and practice or expertise across several different disciplines within a function.
• Command of content of sub function, mentoring and coaching knowledge
• Possess executive presence and strong interpersonal skills to establish key relationships with all decision makers.
• Deal with ambiguous situations and work effectively with cross functional teams
• Must have strong understanding or be able to learn quickly the business and technical aspects associated with Customer Care.
• Individual Contributor: Typically, highest level of individual contributor in job family. Demonstrates strategic thinking, assumes broad perspective.
• Manages implementation/ utilization through other organization resources.
• At least 20 years of work experience with 5-6 years of NI project delivery is desired
Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
project managementjavadeliveryreportingcustomer relationsstrong interpersonal skillssales processproject deliveryproject managerswork effectivelyproject executioncustomer intimacystrategic thinkingresource allocationrevenue recognitioncommu