Branch Manager

Job Description

The incumbent will be responsible for planning, developing and managing the branch towards achieving sound profitable growth of the branch through the achievement of product-wise sales targets and delivery of quality service and ensuring efficient and consistent delivery of customer delight for all segments/ products in the catchment.Business SALES OBJECTIVES
• Maximize sales performance to achieve the sales target of the Branch for:
• Liability products [Current /Savings /Term deposits]
• Investment services
• Credit Cards
• Demat
• Ensure effective Relationship Management by monitoring the movement of the top customers of the branch
• Minimize value and number attrition of the top quartile of customers of the branch.
• Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
• Implement cross-sell programmes for mortgages, auto, and personal / professional loans and future CB products.
• Provide support for new product launches, and champion new sales initiatives
• Devise and implement a customer acquisition and retention programme
• Nurture and upgrade the existing customer portfolio to Excel and Priority Banking
Processes CUSTOMER SERVICE
• Ensure all branch processes are followed as per laid down guidelines
• Monitor CSS ratings and ensure continuous improvement if below bench-mark
• Achieve good SQ audit ratings
• Monitor and track transaction volumes and ensure effective transaction migration to non branch channels
• Ensure PFC and teller productivity are at optimum levels
OPERATIONS AND COMPLIANCE
• Ensure minimum grading of 2 in all internal/RBI/MESA audits conducted at the branch
• Ensure compliance to all Operations health documents like KCD/KRI/OPS manual
• Ensure timely and accurate preparation of all returns both internal and statutory for sales and service
• Ensure smooth functioning of locker operations, where available
People and Talent PEOPLE MANAGEMENT
• Ensure branch staff work as a cohesive motivated and top performing sales and service team
• Achieve high employee satisfaction and retention of good performers
• Identify and address training needs of staff on an on-going basis.
Risk Management OPERATIONS AND COMPLIANCE
• Ensure minimum grading of 2 in all internal/RBI/MESA audits conducted at the branch
• Ensure compliance to all Operations health documents like KCD/KRI/OPS manual
• Ensure timely and accurate preparation of all returns both internal and statutory for sales and service
• Ensure smooth functioning of locker operations, where available
Governance OPERATIONS AND COMPLIANCE
• Ensure minimum grading of 2 in all internal/RBI/MESA audits conducted at the branch
• Ensure compliance to all Operations health documents like KCD/KRI/OPS manual
• Ensure timely and accurate preparation of all returns both internal and statutory for sales and service
• Ensure smooth functioning of locker operations, where available
Regulatory & Business Conduct CHANGE MANAGEMENT
• Implement change initiatives in the areas of:
• Branch space rationalization
• Transaction migration
• Systems implementation
• Process Re-engineering
• Premises reconfiguration
Key Stakeholders
• Branch Banking Retain department
Other Responsibilities
• Premises management in areas of merchandising, housekeeping as well as store management
Our Ideal Candidate
• Graduate/ Post Graduate
• At least 7-8 years of overall experience
• Banking knowledge
• Leadership skills, communication skills, relationship building skills
• Competitive awareness & benchmarking
• Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
• Customer Orientation
• Sales Focus
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers ,

Keyskills :
insurancemarketingsalestraining needstargetstore management