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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Banking / Financial Services |
Functional Area | General / Other SoftwareStatistics / Analytics |
EmploymentType | Full-time |
J.P. Morgan is a leading global financial services firm, established over 200 years ago:o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.o We have assets of $2.5 trillion and operations worldwideo We operate in more than 100 markets.o We have more than 243,000 employees globally.Our wholesale businesses include J.P. Morgan s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer s queries. They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.The Business Planning and Analysis (BP&A) team is a part of Consumer and Community Banking Finance and Operations. The Quantitative Workforce Optimization (QWO) team is tasked with delivering quantitatively driven solutions to support the core BP&A functions (demand forecasting, capacity planning, resource scheduling, and business analysis & support). The BP&A team supports Chase s call centers, back office, and ~5,200 retail branches.Projects engaged by the QWO team can be complex, data intensive, and of a high level of difficulty, each having significant impact on the business. Typically these problems will be of an unstructured nature, whereby the employee will be expected to quickly assess and comprehend the situation then develop a practical problem solving strategy. You will be expected to analyze the topic in question, develop solution proposals and review their results and next steps with management for prioritization and delivery.The QWO team has four core functions: