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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Responsibilities:Raising of requests in mainstream internal systems (EURC, IBID, Ariba etc.) to achieve on/off boarding and ad hoc requirements for CIB employees within SLAMonitoring and chasing requests to ensure timely completion based on deadlines/urgency/escalationsCreation and maintenance of on/off boarding and ad hoc process dependent requirements e.g. manuals, templates, audit tracking tasks etc.Management and execution of additional validation/control processes as per documented SOPsExecution of additional projects to increase scope, controls, efficiencies and productivityCompetencies:High attention to detail while multi tasking and working to target volumesStrict SOP adherence and ability to manage ongoing periodic deliverables in addition to daily processing volumes.Demonstrated control/process improvement focus.Strong communication skills, both verbal and written an ability to articulate clearly, logically and succinctlyAble to work effectively under pressure and in a rapidly changing environment in order to meet deadlinesStrong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.Qualifications:Bachelor s degree (or equivalent experience)Proficiency in Excel, Powerpoint, WordComprehensive training will be provided on the Business Change Management responsibilities, infrastructure and procedures. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.VBA/Macro skills will be an added advantage but not essential.,
Keyskills :
operationsmanagementtraininghangemanagementcommunicationskillsclientservice