Business Planning Manager

Job Description

• Support Country COO in development and implementation of end-to-end Operations service delivery strategy, working with the Regional/Country CEO, Country Business Heads , Regional CIO, Regional COO & Head GSSCs
• Support to develop efficiency and effectiveness strategy in off-shoring and/or near shoring and reduction of manual work to improve service delivery capability in Country
• Develop solutions / introduce changes with an end-to-end view impacting the Country in partnering with Head GSSCs
• Develop client related service strategies to enhance revenue potential and improve utilisation of current service provisions, e.g. e-Channels partnering with Client Segment Heads and Country Business Heads
• Involve and play pivotal role in investment decisions and PAR authorisations

Business

• Provide support to the Country COO in the provisioning of Operations capabilities on the ground
• Drive overall Operations performance as a part of the responsibilities of a Operations Management Team member
• Work with the Operations Heads and Business Heads in enhancing client experience vide changes and introduction of new processes to enhance revenue potential
• Support steer in Operations front in major Busines driven projects to ensure minimum manual hand-off processes with good service metrics (transaction accuracy and turnaround times)

Processes

• Implement policies and procedures for the Country Operations with guidance from Group policies and procedures for Operations, working with Regional Head Operations & Countries.
• Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked
• Drive continuous improvements in Productivity and Cost Efficiencies
• Take accountability for all services supported by internal and external service providers
• Streamline and digitize end-to-end processes to reduce manual hand-off, reduce risk and improve client/customer service collaborating with Business Heads.
• Working with Business Heads to provide steer and support for acquisitions and divestment activities in country
• Ensure high security and protection of the Bank s, Client information & assets
• Ensure Operating Platforms (Infrastructure & people) is in line with Global standards and local requirements to support current and anticipated business growth.

People and Talent

• Support Country COO to build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
• Responsibility to review team structure/capacity plans

Risk Management and Governance

• Support Country COO to ensure Country adheres to Internal and External Sourcing Policies and Procedures related to Operations as a Risk Control Owner ( RCO ) of Operations and Data Management (including Protection, Security, Retention and Disposal) in accordance with the Risk Management Framework
• Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group s ability to remain within risk appetite.
• Responsible for business continuity planning for the function and plans in sync with the Country/Region.
• Responsible for assessing the effectiveness of the Group s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
• Responsible for delivering effective governance , capability to challenge fellow executives effectively; and willingness to work with stakeholders in an open and cooperative manner

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

Key Stakeholders

• Country CEO Office
• Country Business Functions - Corporate & Institutional Banking, Transaction Banking, Financial Markets, Commercial-Wealth-Private Banking & Retail Banking
• Country Audit Team
• Country Risk Team
• Country Finance Team
• Country HR Team

Other Responsibilities

• Embed Here for good and Group s brand and values in Bangladesh Operations Team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• Bachelors/ Master s degree in relevant fields
• Minimum of 4-5 years relevant experience
• Strong analytical skills and a proactive, problem solving approach
• Strong verbal and written communication skills with proven ability to work across cultures and within a dynamic environment
• Well organized, able to multi-task and balance competing demands
• Applicants with Banking Diploma part 1 & 2 are encouraged to apply

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Keyskills :
deliveryreportingaccountsdocumentationdrivingbusiness continuity planningrisk controlrisk managementdata managementproblem solvingcost management