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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
We are looking for a talented call center manager to administer our call center department. You will be responsible for developing objectives for the call center day to day activities , conducting effective resource planning the maximize the productivity of resource , collecting and analyzing callcenter statistics (sales rates , costs , customer service metrics etc). We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost - effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well - organized and productive. As a call center manager , we expect you to be organized , reliable and results - driven professional. Must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements. As a call center manager , you must also have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company. Job responsibilities: Develop objectives for the call center s and MIS team s day - to - day activities Conduct effective resource planning to maximize the productivity of resources (people , technology etc.) Collect and analyze call - center statistics (sales rates , costs , customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Hire , coach and provide training to personnel to maintain high customer service standards Monitor and improve ordering , telephone handling and other procedures Evaluate performance with key metrics (accuracy , call - waiting time etc.) Prepare reports for different departments or upper management Requirements for the Job: Proven experience as call center manager and have handled a team size of Minimum 1000 employees Experience of 4 to 6 yrs in customer service is required Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost - effectiveness , cost - benefit etc.) Proficient in MS Office and call center equipment / software programs Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem - solving ability You will need the right mindset to thrive and grow in a young and enthusiastic firm like ours. You might be a good match if: You have a bias for action - given an option between going ahead without a lot of clarity and not doing anything while waiting for clarity , you always choose the former You have very strong work ethics - you don t worry about work hours or scope of your work , as long as your extra effort helps the team achieve its goals You are a collaborative team player. You value learning from others and teaching others. You realize the importance of interpersonal bonds for the overall success of the team,
Keyskills :
coaching ustomerservice dailyoperations msoffice customerrelations fixedincomederivatives resourceplanning servicestandards leadershipskills